Description
Introducing our comprehensive eLearning program on ITIL® 4 Practitioner: Service Desk. This module is designed to help IT practitioners and leaders improve user and customer experience, as well as the overall success of service relationships by providing best practice guidance on the Service Desk practice.
Key Features:
- Key Concepts and Importance: Understand the purpose and key concepts of the Service Desk practice, including its role as the central point of contact between the service provider and users, facilitating effective communication and support.
- Practice Success Factors and Metrics: Learn about practice success factors (PSF) and key metrics essential for measuring the effectiveness of the Service Desk and ensuring it meets organisational and user needs.
- Processes and Roles: Explore Service Desk processes, including key activities, and understand the roles and necessary competencies to integrate and position the practice effectively within your organisation to enhance service delivery and user satisfaction.
- Information, Technology, and Partners: Discover how information and technology can support the Service Desk practice, providing tools for continuous improvements and efficient service delivery, and learn the role of partners and suppliers in enhancing service delivery to meet business objectives.
- Capability Model and Practice Success: Understand the ITIL capability model supporting practice development and learn strategies for succeeding with the Service Desk practice in alignment with ITIL guiding principles.
- Delivered through Canvas LMS
- Engaging multimedia approach
- Interactive elements
- Multi-level learning structure
- Quizzes and knowledge checks
- Take2 Re-sit Exam Option
Why Choose This Course?
- Flexible Learning: Study at your own pace with our flexible learning platform, available anytime and anywhere.
- Expert Content: Engage with expertly crafted content including videos, quizzes, case studies, and real-world examples.
- Certification: Includes a voucher for the official ITIL® 4 Practitioner exam. Earn a globally recognized certification upon passing.
- Interactive Elements: Our course features an engaging multimedia approach with interactive elements.
Additional Benefits:
- Take2 Re-sit Exam Option: Provides extra security and peace of mind for passing your exam.
- Mock Exam: Access a timed and marked mock exam to reduce exam anxiety.
- PeopleCert Plus Membership: Gain access to ITIL 4 Practice Guides, templates, and more for 1 year.
- Digital Badge: Download your ITIL® 4 Practitioner digital badge to showcase on LinkedIn, your CV, or other platforms.
Skills Covered:
- Service Operation
- Customer Service
- Continual Improvement
Enroll today and take advantage of this eLearning program to enhance your skills, expand your professional opportunities, and contribute to your organization’s success!
FAQ
Reviews
There are no reviews yet.