In this two-day course, attendees will gain insights into the latest version of the famous ITIL framework tackling successfully the challenges of modern IT Service Management and product development. Topics covered include the new four-dimension model, the concept of value co-creation, the Guiding Principles and how an agile mindset and DevOps can be applied into IT Operations.
For more details, please feel free to get in touch with us or visit the event page.
