Description
Introducing our comprehensive eLearning program on ITIL® 4 Practitioner: Relationship Management. This module is designed to help IT practitioners and leaders establish and nurture the links between the organisation and its stakeholders at strategic and tactical levels.
Key Features:
- Key Concepts and Importance: Understand the purpose and key concepts of the Relationship Management Practice, including its significance in fostering effective communication and collaboration between the service provider and stakeholders.
- Practice Success Factors and Metrics: Introduce practice success factors (PSF) and key metrics essential for evaluating the effectiveness and efficiency of Relationship Management in nurturing positive relationships and achieving organisational goals.
- Processes and Roles: Explore Relationship Management processes, including key activities, and understand the roles and necessary competencies to integrate and position the practice effectively within your organisation to enhance stakeholder satisfaction and drive business value.
- Information, Technology, and Partners: Discover how information and technology can support Relationship Management, providing tools for effective communication, collaboration, and stakeholder engagement, and learn the role of partners and suppliers in cultivating and maintaining productive partnerships to enhance service delivery and business outcomes.
- Capability Model and Practice Success: Explore the ITIL capability model supporting practice development, and learn strategies for succeeding with Relationship Management in alignment with ITIL guiding principles.
- Delivered through Canvas LMS
- Engaging multimedia approach
- Interactive elements
- Multi-level learning structure
- Quizzes and knowledge checks
- Take2 Re-sit Exam Option
Why Choose This Course?
- Flexible Learning: Study at your own pace with our flexible learning platform, available anytime and anywhere.
- Expert Content: Engage with expertly crafted content including videos, quizzes, case studies, and real-world examples.
- Certification: Includes a voucher for the official ITIL® 4 Practitioner exam. Earn a globally recognized certification upon passing.
- Interactive Elements: Our course features an engaging multimedia approach with interactive elements.
Additional Benefits:
- Take2 Re-sit Exam Option: Provides extra security and peace of mind for passing your exam.
- Mock Exam: Access a timed and marked mock exam to reduce exam anxiety.
- PeopleCert Plus Membership: Gain access to ITIL 4 Practice Guides, templates, and more for 1 year.
- Digital Badge: Download your ITIL® 4 Practitioner digital badge to showcase on LinkedIn, your CV, or other platforms.
Skills Covered:
- Service Operation
- Change
- Relationship Management
Enroll today and take advantage of this eLearning program to enhance your skills, expand your professional opportunities, and contribute to your organization’s success!
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