ITIL^® 4 FOUNDATION

What this training is about?

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance. Instead this training lays down the basics, allowing the candidate to gain insights into practices and activities enabling agile value co-creation to customers of IT services and products. For more information on the framework, please check the official Axelos ITIL 4 webpage.

At the end of the ITIL 4 Foundation training

You will have an understanding of:

• A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
• The guiding principles of ITIL 4
• The four dimensions of Service Management
• Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
• How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value

What makes this training so special?

You will be trained by our professional trainers showcasing many years of practical experience in the domain of IT Service Management along with hands-on knowledge in the area of agile project management.

The course has been developed to include practical exercises allowing a better comprehension of the matter in addition to an exciting game with the chance to win a prize!

The training has been tailored for the Swiss market, however it is also available in other locations around Switzerland, like Germany, France, Austria and more.

How much does the ITIL 4 Foundation training cost?

This course is available at the price of CHF 1700, but special discounts apply:

• Early bird registration
• Returning customer
• Referral program

Where does the training take place?

In general the training is held in Switzerland as a public course in conference rooms in Basel, Bern or Zurich. If your company is looking to get private courses for its employees in Switzerland, please get in contact with us to discuss possible options.

Have a look at our calendar for our public courses.

Topics Covered

• Introduction and ice-breaker (but a fun one)
• History and basics of the framework
• Key concepts of IT Service Management
• The Four Dimensions of IT Service Management
• The ITIL Service Value System
• The ITIL Guiding Principles
• The ITIL Service Value Chain
• General Management Practices
• Service Management Practices
• Technical Management Practices

Target Audience

Those who require a basic understanding of the ITIL framework and those who want to understand how ITIL can be used to enhance IT service management IT professionals or others working within an organization that has adopted ITIL

What attendees get

The training registration includes:

• Attendee workbook in PDF format
• Online access to mock exam database
• Preparation and eligibility for one try at the official ITIL 4 Foundation examination
• One year membership to the AXELOS Community Platform
• Digital badge for sharing on social media
• 14 PMI PDUs

Attendees must attend both days of the course in order to be eligible for the exam and related certification.