ITIL® 4 FOUNDATION E-LEARNING
This certification training course is designed to give attendees a comprehensive understanding of the new ITIL 4 framework, focusing on agile practices and their role in modern IT-enabled businesses.
ITIL 4 Foundation Certification Overview
ITIL 4 Foundation Certification Overview
This self-paced ITIL 4 Foundation eLearning is available online and as an app with Learnify. It provides an overview of the complete ITIL 4 framework, the core concepts and the terminologies of the ITIL 4 Service Value System. By the end of this ITIL 4 certification course, you will understand how ITIL evolved to adopt Lean and Agile concepts into a modern, state-of-the-art service management framework. In fact, the worldwide #1.
Furthermore, you will be fully prepared to master the included official ITIL 4 Foundation exam.
ITIL 4 E Learning Key Features
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Easily Digestible130 bite-sized videos explaining the ITIL 4 concepts
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Exam SimulatorProviding the same experience as the actual exam so you know what to expect
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Pass For Sure1 voucher + 1 FREE retry at the official, online-proctored ITIL 4 Foundation exam
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Personal ConsultationA 1.5h live online consultation with our passionate ITIL 4 Trainer, Alex Schmidt
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Memo Trainer TMBest possible knowledge retention with 300+ mock exam questions
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Engaging StyleAn engaging and fun presentation style spiked with ral-life examples, just like a live training
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Reach The Trainer AnytimeEnjoy live discussions throughout the whole course, whenever you have questions
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Trivia GameHave some fun with our exclusively developed ITIL 4 Foundation Trivia Game
We are proud of the quality of our courses and guarantee, that you will have a great experience.
You will learn everything you need to know for the official ITIL 4 Foundation exam.
For the unlikely event of you not passing the exam on the first try, we pay for the next try.
No questions asked!
ITIL 4 SERVICE MANAGEMENT VIDEOS Samples
Examples
ITIL4 EXAM Pricing Options
ITIL 4 FOUNDATION
E-LEARNING BASIC
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FREE exam retry included
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Over 300 mock exam questions
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Engaging and fun presentation style
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Our ITIL 4 Trivia Game
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ITIL 4 FOUNDATION
E-LEARNING PREMIUM
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Everything from the basic package
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1.5h of personal consultation
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Tailored exam preparation
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ITIL 4 FOUNDATION
ONLINE CLASS
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Everything from the E-Learning package
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30 days of Q&A after the course
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Weekday and weekend options
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Why our ITIL 4 Foundation Training?
At least based on the feedback of thousands of happy ITIL 4 Foundation certificate holders who have watched our videos over 1 Million times.
It is generally known, that the Atacama Desert is the driest place on Earth. But only to those, who have never attended a badly presented ITIL training.
And this is exactly why we have created an engaging and fun experience. Because ITIL is not this last-century, dusty management framework, but an exciting, modern and fresh guidance centered around Lean and Agile thinking.
It is generally known, that the Atacama Desert is the driest place on Earth. But only to those, who have never attended a badly presented ITIL training.
And this is exactly why we have created an engaging and fun experience. Because ITIL is not this last-century, dusty management framework, but an exciting, modern and fresh guidance centered around Lean and Agile thinking.
As an Accredited Training Organization (ATO) and official partner of PeopleCert and AXELOS, we guarantee, that you will learn everything you need to pass the official ITIL 4 Foundation exam, while having the best possible training experience.
Our accreditation is your insurance for superior quality of the content, style and delivered value. It has been granted to us as a result of a meticulous quality control executed by our accreditation partner, PeopleCert.
We are a small training company passionate about Agility and Service Management, caring about every attendee, and not just a huge training corporation who sends a different random trainer from LinkedIn to every course.
With us, all your questions will be answered, no concern will be left unaddressed and everything will be done to ensure your success during the official exam and while applying the framework in real-life situations in your role.
All our training courses, eLearnings and materials have been crafted with an enormous focus on customer’s needs. Our experiences from over 15 years in IT Service Management and training delivery, led to an ITIL 4 Foundation eLearning with a razor sharp focus on the necessary topics and how this knowledge can be applied most effectively in real life.
We know the most common pain-points, questions and concerns, and we have made sure, that these are addressed in the course curriculum. But if you feel, that something is missing, you can reach our trainer via the discussion feature of the course.
Certified candidates are highly valued for their skills and expertise and are therefore preferred by hiring companies. On completing the course, a certified candidate has a better understanding of IT Service Management, which makes them more valuable for the company.
Get the ultimate competitive edge, as ITIL 4 certified professionals earn up to 40% more than their non-certified peers. Learn how to use modern IT Service Management in the workplace and combine it with Agile, Lean and DevOps
As an Accredited Training Organization (ATO) and official partner of PeopleCert and AXELOS, we guarantee, that you will learn everything you need to pass the official ITIL 4 Foundation exam, while having the best possible training experience.
Our accreditation is your insurance for superior quality of the content, style and delivered value. It has been granted to us as a result of a meticulous quality control executed by our accreditation partner, PeopleCert.
We are a small training company passionate about Agility and Service Management, caring about every attendee, and not just a huge training corporation who sends a different random trainer from LinkedIn to every course.
With us, all your questions will be answered, no concern will be left unaddressed and everything will be done to ensure your success during the official exam and while applying the framework in real-life situations in your role.
All our training courses, eLearnings and materials have been crafted with an enormous focus on customer’s needs. Our experiences from over 15 years in IT Service Management and training delivery, led to an ITIL 4 Foundation eLearning with a razor sharp focus on the necessary topics and how this knowledge can be applied most effectively in real life.
We know the most common pain-points, questions and concerns, and we have made sure, that these are addressed in the course curriculum. But if you feel, that something is missing, you can reach our trainer via the discussion feature of the course.
Certified candidates are highly valued for their skills and expertise and are therefore preferred by hiring companies. On completing the course, a certified candidate has a better understanding of IT Service Management, which makes them more valuable for the company.
Get the ultimate competitive edge, as ITIL 4 certified professionals earn up to 40% more than their non-certified peers. Learn how to use modern IT Service Management in the workplace and combine it with Agile, Lean and DevOps
OFFICIAL COURSE OUTLINE
Introduction
- Exam Format, Most Important Topics, A Little History, Lean-Agile Influence
- Key Components
- Value, Stakeholders, Services And Products, Service Offerings, Service Relationships
Dimensions and Principles
- The Four Dimensions of Service Management
- The Seven Guiding Principles
Service Value Chain & Continual Improvement
- The Service Value Chain Activities
- Continual Improvement
The Most Important Practices
- Continual Improvement
- Change Enablement
- Incident Management
- Problem Management
- Service Desk
- Service Level management
- Service Request Management
Other Practices to Know
- General Management Practices
- Service Management Practices
- Technical Management Practices
WHAT OUR CUSTOMERS SAY
FAQ
ITIL 4 is the latest release of the globally acknowledged IT Infrastructure Library framework. It provides guidance to businesses and individuals on how to use modern IT Service Management practices combined with an Agile mindset to meet ever-changing business needs and deliver value to its users. ITIL is supported by a comprehensive certification scheme, which spans knowledge from the principles to how the entire framework fits together.
The ITIL 4 Foundation Master Class is available for one full year after your purchase
Yes, the official ITIL 4 Foundation exam is included in the pricing.
We will create your exam voucher after your first successful login in our learning management system, Learnify.
PeopleCert will send you all necessary details and instructions on how to register for your individual, online proctored exam.
Since it is online proctored, you can take it anytime and almost anywhere.
First of all, don’t worry.
In the unlikely scenario of not passing on first try, you just let us know via any of our available channels (Message over the course in Learnify, email, LinkedIn or chat on our webpage) and we will organize the next exam.
At no cost to you!
No questions asked. You will receive a second voucher, with which you can book another online proctored exam at any time convenient for you.
Since you still have access to the course (for 1 year overall), you can rewatch the videos and redo the mock exams as often as you like.
Furthermore, you can also use the discussion feature in the course to clarify any open questions or doubts.
Once we have created your exam voucher, you will receive a mail from PeopleCert with all necessary instructions to sign up for your exam and to access the official ITIL 4 Foundation eBook, at no additional cost.
The ITIL 4 Foundation certificate does not expire at all. It has life-time validity.
After successfully passing the exam, you will receive an e-mail from AXELOS with the next steps, which include:
- Creating an account on the AXELOS platform
- Signing up for a one-year subscription for MyITIL (included in the course price)
- Creating an account on the Acclaim platform
- And last but not least, Accepting your badge
A more detailed explanation can be found in our dedicated article.
The main video language is English.
However, different resources are also available in German and French.
German:
- Course Material
- Mock exam questions
- Glossary
- Candidate syllabus
- Personal exam preparation
French:
- Mock exam questions
- Glossary
- Candidate syllabus
Once you have completed the videos containing the main course content and generated your course completion certificate, you will have the possibility to open the form used for signing up.
There you can select your preferred date and time, which will be checked against our agenda.
We will let you know via email if it fits or suggest some alternatives.
Once we found a possible slot, we will send you a Microsoft Teams invitation for the call. This allows us to see each other and share the screen if needed.
Alternatively, we can also utilize other meeting media like Google Meet or Zoom.
Hello, my name is Alex Schmidt and being an ITIL 4 trainer is one of my big passions, especially since the framework started incorporating Lean-Agile principles. I have been working in the IT departments of logistic and pharma companies and shared service centres since 2008. Throughout my career, I had the pleasure to train and certify over 500 individuals during on-site training courses. Furthermore, our online resources, with over 1 Million views, have helped thousands of happy ITIL 4 students.
I have always utilized the given guidance in my various roles (Strategy and Design Service Manager, Service Delivery Manager, ITSM Team Lead) and projects, like the implementation of a global ticketing tool or the design and rollout of global practices. Anybody attending my courses will experience the enthusiasm and passion I have for these topics, which will hopefully motivate them to apply the framework in their lives.
Digital Badge
The digital badge will be available through Acclaim for sharing on LinkedIn or other social media pages and download in PNG format after passing the exam.