Description
Introducing our comprehensive eLearning program on ITIL® 4 Practitioner: Problem Management. This module is designed to provide IT practitioners and leaders with practical guidance on the processes and activities of Problem Management, including their roles in the service value chain.
Key Features:
- Key Concepts and Importance: Understand the purpose and key concepts of Problem Management, including its role in identifying and managing the root causes of incidents to prevent recurrence.
- Practice Success Factors and Metrics: Learn about practice success factors (PSF) and key metrics essential for evaluating the effectiveness of Problem Management and driving continual improvement.
- Processes and Roles: Explore Problem Management processes, including key activities, and understand the roles and necessary competencies to integrate and position the practice effectively within your organisation to enhance service stability and performance.
- Information, Technology, and Partners: Discover how information and technology can support Problem Management, providing tools and data for efficient problem identification, analysis, and resolution, and learn the role of partners and suppliers in enhancing problem-solving capabilities and resource availability.
- Capability Model and Practice Success: Discover how the ITIL capability model supports the development of Problem Management capabilities, ensuring alignment with industry best practices and organisational goals, and learn strategies for succeeding with Problem Management in alignment with ITIL guiding principles.
- Delivered through Canvas LMS
- Engaging multimedia approach
- Interactive elements
- Multi-level learning structure
- Quizzes and knowledge checks
- Take2 Re-sit Exam Option
Why Choose This Course?
- Flexible Learning: Study at your own pace with our flexible learning platform, available anytime and anywhere.
- Expert Content: Engage with expertly crafted content including videos, quizzes, case studies, and real-world examples.
- Certification: Includes a voucher for the official ITIL® 4 Practitioner exam. Earn a globally recognized certification upon passing.
- Interactive Elements: Our course features an engaging multimedia approach with interactive elements.
Additional Benefits:
- Take2 Re-sit Exam Option: Provides extra security and peace of mind for passing your exam.
- Mock Exam: Access a timed and marked mock exam to reduce exam anxiety.
- PeopleCert Plus Membership: Gain access to ITIL 4 Practice Guides, templates, and more for 1 year.
- Digital Badge: Download your ITIL® 4 Practitioner digital badge to showcase on LinkedIn, your CV, or other platforms.
Skills Covered:
- Service Design
- Problem Management
- AI and Automation
Enroll today and take advantage of this eLearning program to enhance your skills, expand your professional opportunities, and contribute to your organization’s success!
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