This course is designed to give attendees a comprehensive understanding of the new ITIL framework focusing on agile practices and their role in modern ITSM.

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Course Content

In this course, you will learn about:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL 4 practices describe modern Service Management
More Details

What this training is about?

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance. Instead this training lays down the basics, allowing the candidate to gain insights into practices and activities enabling agile value co-creation to customers of IT services and products. For more information on the framework, please check the official Axelos ITIL 4 webpage.

At the end of the ITIL 4 Foundation training

You will have an understanding of:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value

What makes this training so special?

You will be trained by our professional and passionate trainer, Alex Schmidt, showcasing many years of practical experience in the domain of IT Service Management along with hands-on knowledge in the area of agile project management. The course has been developed to include practical exercises allowing a better comprehension of the matter in addition to fun games and real-life examples.

How much does the ITIL 4 Foundation E-Learning training cost?

This course is available at the price of CHF 525,00, but special discounts may apply.

Where is the course available?

The ITIL 4 Foundation E-Learning course is available in our learning management system called Learnify, which is available on any platform in any webbrowser. Furthermore, you can also access the course and the included mock exams anytime and anywhere with the official app, available for Android and iOS.

Topics Covered

  • Introduction of the course and topics
  • History and basics of the framework
  • Key concepts of IT Service Management
  • The Four Dimensions of IT Service Management
  • The ITIL Service Value System
  • The ITIL Guiding Principles
  • The ITIL Service Value Chain
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Target Audience

Those who require a basic understanding of the ITIL framework and those who want to understand how ITIL can be used to enhance IT service management IT professionals or others working within an organization that has adopted ITIL

What attendees get

The training registration includes:

  • Course material in PDF format
  • Online access to mock exam database
  • Preparation and eligibility for one try at the official ITIL 4 Foundation examination
  • One year membership to the AXELOS Community Platform
  • Digital badge for sharing on social media
  • 14 PMI PDUs
Soft Copy

You will receive the course material, the official eBook, glossary and the candidate syllabus in PDF format for personal use.


The official, online proctored ITIL 4 Foundation exam with is included in the price.

Forthermore, one additional try is included for FREE in the unlikely event, that the first exam fails.


The certificate will be available for download in PDF format after passing the exam.

Digitale Badge

itil 4 foundation badge cpd transparent logo png

The digital badge will be available through Credly for sharing on LinkedIn or other social media pages and download in PNG format after passing the exam.

Online Resources

Attendees, who pass the exam get a one-year subscription to the MyITIL platform provided by AXELOS, allowing them to access the ITIL 4 Practice Guides, videos, templates, white papers and other useful Service Management resources.

Engaging Style

ITIL is not boring! At least if presented well.

We know that many think of ITIL as this last-century, over-aged, boring and dry management framework, which is only relevant for IT managers over a certain age and pay grade.

But that is not true, especially not since ITIL 4 was released, including all these amazing concepts from Lean, Agile, DevOps and more. It became an exciting body of knowledge with a razor-sharp focus on how value co-creation can be achieved with our customers and stakeholders.
And isn’t that what we all want?

Exactly! And the best part is, that we know the pain of boring presentations, so we did the exact opposite. Our videos are presented in an engaging, fresh and fun style to ensure the best possible value for you.

Bite-Sized Videos

We know how dry and overwhelming ITIL can be, so we have decided to try a different approach. One, which cuts the whole material into easily digestible, bite-sized chunks that can be consumed anytime, anywhere without necessarily investing a lot of time and energy.

The curriculum is divided into over 125 videos, which are part of 11 lessons divided into 5 modules. Overall 5.5 hours of pure video content and around 12 hours with all the activities.

Personal Consultation

Exclusively at Value Insights, we have included a personal live session that can be booked with our trainer as part of the eLearning curriculum.

This means, that you get another 1,5 hours where you can ask any question related to the topic, clarify any missing points, practice exam questions or even ask about the implementation of ITIL 4 within your own organization.

This is a unique offering with immense value, as no other eLearning course provides the possibility of a live talk.


Our trainer is available for discussions and questions throughout the whole course. But you can also engage and discuss with other trainees completing the training thanks to the built-in functionality of our learning management system.

This eLearning course is available for CHF 525,00 including 12 hours of content:

  • 130 bite-sized videos explaining the ITIL 4 concepts
  • Our well-proven exam simulator
  • 1 voucher + 1 FREE retry at the official, online-proctored ITIL 4 Foundation exam
  • A 1.5h live online consultation with our passionate ITIL 4 Trainer, Alex Schmidt
  • Retain your knowledge with our Memo Trainer and 300+ mock exam questions
  • An engaging and fun presentation style, just like a live training
  • Live discussions throughout the whole course
  • Our ITIL 4 Trivia Game
What is ITIL 4?

ITIL 4 is the latest release of the globally acknowledged IT Infrastructure Library framework. It provides guidance to businesses and individuals on how to use modern IT Service Management practices combined with an Agile mindset to meet ever-changing business needs and deliver value to its users. ITIL is supported by a comprehensive certification scheme, which spans knowledge from the principles to how the entire framework fits together.

Are there any prerequisites to attend the ITIL 4 Foundation e-learning course?

No, anyone is welcome the courses, especially those who want to learn about modern IT Service Management and require a basic understanding of the ITIL framework and those who want to understand how ITIL can be used to enhance IT Service Management, or IT professionals working within an organization that has adopted ITIL.

What are the prerequisites for the ITIL 4 Foundation exam?

There are none.
However, it is strongly recommended to attend an official course or e-learning.

It is usually more economical to book an e-learning, as the official exam is quite expensive. On the US market, for example, it is available at USD 495, while our full e-learning course is available at USD 499!

How does the ITIL 4 Foundation exam work?

The official ITIL 4 Foundation exam is only available as a live, online-proctored exam.

What does this mean?

You will need to install a special app on your PC, which blocks all other actions besides the exam, shares your screen with a person dedicated to you and turns on your microphone, webcam and speakers.

If you want to learn more about that, please have a look at our dedicated article.

How long is the ITIL 4 certificate valid?

The ITIL 4 Foundation certificate does not expire at all.

How do I get my ITIL 4 digital badge?

After successfully passing the exam, you will receive an e-mail from AXELOS with the next steps, which include:

  • Creating an account on the AXELOS platform
  • Signing up for a one-year subscription for MyITIL (included in the course price)
  • Creating an account on the Credly platform
  • And last but not least, Accepting your badge

A more detailed explanation can be found in our dedicated article.


And enjoy our accredited videos, mock exams, games and trainer discussions from the convenience of your home
(or anyplace actually with the App)

We can also deliver this course in-house, in your offices.

This course is also available as a virtual live instructor led class.

We also offer our training classes as in-house courses in your offices. If you choose this option, we guarantee you the best possible delivery quality, while also discussing your specific pain-points during the training. Please note that this option is available from an attendee count of at least eight, and individual pricing applies, which can be discussed.


For more details, please get in touch with us!


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We also offer this course as a live virtual instructor led training. For more details please CLICK HERE.


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