Jul 15

ITIL 4 Foundation Exam Preparation Done Right – The Complete Guide

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Passing the official ITIL 4 Foundation exam

The ITIL 4 Foundation certification is one of the most sought-after ones you can think of. It has its foundations in the IT industry, but with the latest release, ITIL 4, it is wide open for the application in any industry, branch or sector.

Since it has such a huge success and since it is one of the best additions to your resume, I have decided to create this complete guide, to walk you through your ITIL 4 journey.

The first thing is probably taking a course šŸ˜Š Seems obvious, but you donā€™t necessarily need to take one to attempt the official ITIL 4 Foundation exam. You could just buy the book or prepare in any other way, however, that is not always ideal.

So, should you be interested in an accredited ITIL 4 Foundation course, have a look at our event calendar (we can deliver in-person courses in and around Switzerland and online courses).

To learn more about the exam structure, type of questions and other details, please have a look at our exam preparation article.

The ITIL 4 Big Picture

Since it might be hard to get an overview of all the important components of ITIL 4, we have dedicated some time to create an ITIL 4 Big Picture.

It is an interactive image, which allows you to click on the individual items, leading you to a dedicated article on that topics.

Some of the items are already available (as of July 2020), however, as it is one of our biggest projects at Value Insights and will take some time to complete, we ask for your patience.

In the meantime, you can check out all other resources mentioned in this article.

itil 4 big picture overview foundation create deliver support drive stakeholder value high velocity it direct plan and improve digital it strategy managing professional transition service management itsm badge png logo axelos peoplecert value insights

Check your knowledge with our ITIL 4 Foundation online quiz

I am sure that you have what it takes to pass the exam, nevertheless, you can try our ITIL 4 Foundation Quiz below to see where you are in terms of understanding the topic.

You will get 20 questions and need 13 correct (that is 65%, like on the official exam) to pass.

Try the ITIL 4 Foundation Quiz

Download our free ITIL 4 Foundation mock exam questions

If you want to get some additional questions, you can also sign up with you email address for our ITIL 4 mock exam questions and answers.

Please provide a valid E-Mail address

After submission, we will send you an email to the address you provided with the link for the download of the PDF file.

The file contains 40 multiple-choice questions in the same style as the official ITIL 4 Foundation exam questions. Furthermore, it also contains the correct answers and the explanations for each.

Watch our free ITIL 4 exam preparation YouTube video series

If you prefer videos over long readings and if you want to get a distilled version of the ITIL 4 Foundation topics, you might want to have a look at our ITIL 4 Foundation Exam Preparation Videos on YouTube.

It is a series of 29 short videos, with each one only a couple of minutes. The topics have been divided into smaller chunks, as I believe that this modular approach supports a better comprehension of the matter.

Feel free to have a look and decide for yourself if you like it. If so, I would love to hear from you either in the comments section or on LinkedIn (and feel free to share them with your network šŸ˜Š )

Download our 250 hand-picked ITIL 4 Foundation practice exam questions and answers

For a small fee of CHF 15 (approx. EURĀ  14 or USD 16), you can download our hand-crafted list of 250 ITIL 4 Foundation practice exam questions and answers. The questions are based on the official material and resemble the actual questions you might get during the official exam.

If you want to make sure that you have done the best possible preparation, do not hesitate to request the PDF file by placing the order below.

The PDF file contains 250 questions, their answers, and as a bonus, an Excel file, which you can use to track your answers and to automatically see if they were right or wrong.


250 ITIL 4 Foundation Mock Exam Practice Questions

(2 customer reviews)

CHF 15,00 CHF 10,00

Download our 250 hand-picked, multiple-choice, ITIL 4 Foundation practice mock exam questions and pass for sure!

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ITIL 4 Foundation Mock Exam Practice Questions

Are you preparing for the PeopleCert ITIL 4 Foundation exam to gain your official certificate provided by AXELOS? You have come to the right place!

Download our 250 hand-picked ITIL 4 mock exam practice questions, which are based on the official ITIL 4 Foundation material and resemble the official exam questions.

There is only one answer correct for each question, but we have included multiple types for a deeper learning experience:

  • Usual multiple choice
  • List questions
  • Matching questions
  • Filling the blanks
  • Negative questions

Additionally, we have included an Excel table, allowing you to keep track of your answers and automatically showing you if they were correct or incorrect.

Other ITIL 4 Learning Resources

You want to prepare even better to pass for sure? Have a look at our additional learning resources below. They have been detailed in our dedicated article, but please allow me to summarize them for you. You can click on each.

40 Official ITIL 4 Foundation Mock Exam Questions

Free ITIL 4 Foundation Exam Preparation Video Series

The ITIL 4 Foundation Complete Exam Preparation Guide


itil 4 foundation exam preparation practice mock questions value insights
itil 4 foundation exam preparation practice mock questions value insights
itil 4 foundation exam preparation practice mock questions value insights
itil 4 foundation exam preparation practice mock questions value insights

2 reviews for 250 ITIL 4 Foundation Mock Exam Practice Questions

  1. Hebel

    Great value for money good quality material. You receive original questions in PDF and Excel so you have an overview of what you already know or need to repeat again. I can recommend this to anyone looking for good preparation to pass the exame!

  2. Balazs Donaczi

    Excellent training material, which is very helpful in preparing for the final exam. By using this tool during the learning process, the chance of a successful final examination can be increased much higher. I can recommend it with a good feeling for everyone who wants to be well prepared and confident in the exam.

Add a review

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Learn how to take the ITIL 4 Foundation exam online

There are different ways to take the exam:

  1. You could go to any official exam provider and do the exam electronically or on paper at their location
  2. Since we are accredited proctors, you can also ask us to come to your office for a fee (you can contact us HERE for more details)
    1. This only applies in and around Basel (Switzerland)
    2. And only if you have more colleagues wanting to take the exam
  3. The best option is to take the exam online, from the comfort of your home
    Check out our article HERE to learn more about the PeopleCert online exams

Claiming your cool ITIL 4 Foundation digital badge

Last but not least, you should claim your well-deserved ITIL 4 Foundation digital badge, which is a great addition to your resume and social media pages (e.g. LinkedIn)

It is a great display of skill and dedication, which will help you differentiate yourself from other professionals on the job market.

Learn in our dedicated article how to claim your ITIL 4 Foundation badge.

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The next steps of your ITIL 4 journey

After competing the ITIL 4 Foundation certification, you have a number of choices to continue your adventure.

The official ITIL 4 Certification Scheme gives you a nice overview, but allow me to summarize it here as well.

  1. You can go two directions: ITIL 4 Managing Professional and ITIL 4 Strategic Leader
  2. To achieve the Managing Professional dedication, you have two options as well:
    1. If you have enough credits (17) from ITIL v3, you can attend the ITIL 4 MPT (Managing Professional Transition) and become a Managing Professional
    2. Otherwise, you need to complete the following ITIL 4 advanced courses: Create Deliver and Support, Drive Stakeholder Value, High Velocity IT and Direct Plan and Improve
  3. To achieve the Strategic Leader dedication, you need to complete two of the advanced ITIL 4 certificates: Direct Plan and Improve and Digital & IT Strategy
  4. You can see that the Direct Plan and Improve appears in both dedications, so it is enough to complete that one time šŸ˜Š
  5. Once you are ITIL 4 Managing Professional and Strategic Leader you will be able to apply for the ITIL Master dedication (but that is not available yet as of July 2020)
itil 4 certification scheme axelos

Hopefully, this articled helped you get a better understanding about your ITIL 4 journey and motivates you to jump into the whole new world of modern Service Management based on Lean and Agile principles.

Do you have any feedback? We would love to hear from you so let us know in the comments below.

About The Author

Hi Reader, my name is Alex and I am an officially accredited ITIL 4 Trainer for all available modules. I am very enthusiastic about this release and the changes it brings to the world of modern Service Management. I am a passionate trainer, landscape photographer, drone pilot and nature lover.

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