Value Insights Value Insights Value Insights Value Insights
  • Home
  • Trainings
    • For Individuals
      • ITIL 4 Foundation eLearning
    • For Companies
      • Our Success Model
      • ITIL
        • ITIL 4 Foundation
      • SAFe
        • Leading SAFe
        • SAFe for Teams
        • SAFe Scrum Master
        • SAFe Product Owner / Product Manager
      • Scrum
        • Registered Scrum Master (RSM)
        • Registered Product Owner (RPO)
        • Registered Scrum Master & Product Owner (RSMPO)
    • Learnify E-Learning
    • Pricing
  • Services
  • About Us
  • Blog
    • ITIL 4 Big Picture
  • Contact
  • Shop
    • Offers
    • Cart
    • My Account
  • EnglishEnglish
    • EnglishEnglish
Value Insights Value Insights
  • Home
  • Trainings
    • For Individuals
      • ITIL 4 Foundation eLearning
    • For Companies
      • Our Success Model
      • ITIL
        • ITIL 4 Foundation
      • SAFe
        • Leading SAFe
        • SAFe for Teams
        • SAFe Scrum Master
        • SAFe Product Owner / Product Manager
      • Scrum
        • Registered Scrum Master (RSM)
        • Registered Product Owner (RPO)
        • Registered Scrum Master & Product Owner (RSMPO)
    • Learnify E-Learning
    • Pricing
  • Services
  • About Us
  • Blog
    • ITIL 4 Big Picture
  • Contact
  • Shop
    • Offers
    • Cart
    • My Account
  • EnglishEnglish
    • EnglishEnglish
Jul 15

ITIL 4 Foundation Exam Preparation Done Right – The Complete Guide

  • 15.07.2020
  • Alexander Schmidt
  • 2 Comments
  • Agile, IT Service Management

Looking for guidance on passing the official ITIL 4 Foundation exam? Look no further, you have come to the right place!

Table of Contents

itil 4 foundation elearning online training course official exam accredited ato organization axelos peoplecert

Passing the official ITIL 4 Foundation exam


The ITIL 4 Foundation certification is one of the most sought-after ones you can think of. It has its foundations in the IT industry, but with the latest release, ITIL 4, it is wide open for the application in any industry, branch or sector.

Since it has such a huge success and since it is one of the best additions to your resume, I have decided to create this complete guide, to walk you through your ITIL 4 journey.

The first thing is taking a course 🙂 Seems obvious, but there are many people attempting to pass the exam without it and failing in the process. The reason behind that is, that most available free resources are not comprehensive and do not contain everything you need for the exam.

So we suggest having a look at our officially accredited ITIL 4 Foundation eLearning, which contains everything you need to know, is presented in an easily digestible and fun way and is available at an affordable price.

Check out E-Learning

So, should you be interested in an accredited ITIL 4 Foundation classroom course, have a look at our Success Model for companies (we can deliver in-person courses in and around Switzerland and online courses anywhere in the world).

To learn more about the exam structure, type of questions and other details, please have a look at our exam preparation article.

 

The ITIL 4 Big Picture


Since it might be hard to get an overview of all the important components of ITIL 4, we have dedicated some time to create an ITIL 4 Big Picture.

It is an interactive image, which allows you to click on the individual items, leading you to a dedicated article on that topics.

Some items are already available (as of May 2022), however, as it is one of our biggest projects at Value Insights and will take some time to complete, we ask for your patience.

In the meantime, you can check out all other resources mentioned in this article.

itil 4 big picture overview foundation create deliver support drive stakeholder value high velocity it direct plan and improve digital it strategy managing professional transition service management itsm badge png logo axelos peoplecert value insights

Check your knowledge with our ITIL 4 Foundation online quiz


I am sure that you have what it takes to pass the exam, nevertheless, you can try our ITIL 4 Foundation Quiz below to see where you are in terms of understanding the topic.

You will get 20 questions and need 13 correct (that is 65%, like on the official exam) to pass.

Try the ITIL 4 Foundation Quiz

Question

Your answer:

Correct answer:

You got {{SCORE_CORRECT}} out of {{SCORE_TOTAL}}

Your Answers

Download our free ITIL 4 Foundation mock exam questions


If you want to get some additional questions, you can also sign up with your email address for our ITIL 4 mock exam questions and answers.

Your E-Mail Address
Please provide a valid E-Mail address
Please provide a valid E-Mail address
Get Practice Exam

After submission, we will send you an email to the address you provided with the link for the download of the PDF file.

The file contains 40 multiple-choice questions in the same style as the official ITIL 4 Foundation exam questions. Furthermore, it also contains the correct answers and the explanations for each.

Watch our free ITIL 4 exam preparation YouTube video series


If you prefer videos to long readings and if you want to get a distilled version of the ITIL 4 Foundation topics, you might want to have a look at our ITIL 4 Foundation Exam Preparation Videos below.

It is a series of 29 short videos, with each one only a couple of minutes. The topics have been divided into smaller chunks, as I believe that this modular approach supports a better comprehension of the matter.

Feel free to have a look and decide for yourself if you like it. If so, I would love to hear from you either in the comments section or on LinkedIn (and feel free to share them with your network 🙂 )

FREE ITIL 4 Exam Prep

29 Videos

Introduction

1:37

Key-Concepts and Definitions 1

2:00

Key-Concepts and Definitions 2

1:58

Key-Concepts and Definitions 3

2:47

Key-Concepts and Definitions Summary

0:36

The Four Dimensions Model

2:37

The Four Dimensions Model Details

3:23

The Four Dimensions Model Summary

0:46

The Service Value System

1:29

The Guiding Principles

8:05

The Guiding Principles Summary

0:51

The Service Value Chain

2:23

The Service Value Chain Activities a.k.a. PIEDOD

3:56

A Value Stream example of a bank loan

2:19

The Service Value Chain Summary

2:30

The Most Important Practices Overview

2:01

Continual Improvement as a Practice

6:48

Change Enablement Practice

3:51

Incident Management Practice

3:30

Problem Management Practice

3:41

Service Desk Practice

3:20

Service Level Management Practice

4:54

Service Request Management Practice

2:58

The Most Important Practices Summary

0:55

Information Security, Relationship and Supplier Management

3:02

IT Asset, Monitoring & Event and Release Management

4:23

Service Configuration and Deployment Management

4:17

The Other Practices Summary

0:51

Conclusion and Contact Details

1:03

Learn how to take the ITIL 4 Foundation exam online


There are different ways to take the exam:

  1. You could go to any official exam provider and do the exam electronically or on paper at their location
  2. Since we are accredited proctors, you can also ask us to come to your office for a fee (you can contact us HERE for more details)
    1. This only applies in and around Basel (Switzerland)
    2. And only if you have more colleagues wanting to take the exam
  3. The best option is to take the exam online, from the comfort of your home
    Check out our article HERE to learn more about the PeopleCert online exams

Claiming your cool ITIL 4 Foundation digital badge


 

Last but not least, you should claim your well-deserved ITIL 4 Foundation digital badge, which is a great addition to your resume and social media pages (e.g. LinkedIn)

It is a great display of skill and dedication, which will help you differentiate yourself from other professionals on the job market.

Learn in our dedicated article how to claim your ITIL 4 Foundation badge.

itil 4 foundation badge cpd transparent logo png axelos peoplecert accreditation certificate

The next steps of your ITIL 4 journey


After competing the ITIL 4 Foundation certification, you have a number of choices to continue your adventure.

The official ITIL 4 Certification Scheme gives you a nice overview, but allow me to summarize it here as well.

  1. You can go two directions: ITIL 4 Managing Professional and ITIL 4 Strategic Leader
  2. To achieve the Managing Professional dedication, you have two options as well:
    1. If you have enough credits (17) from ITIL v3, you can attend the ITIL 4 MPT (Managing Professional Transition) and become a Managing Professional
    2. Otherwise, you need to complete the following ITIL 4 advanced courses: Create Deliver and Support, Drive Stakeholder Value, High Velocity IT and Direct Plan and Improve
  3. To achieve the Strategic Leader dedication, you need to complete two of the advanced ITIL 4 certificates: Direct Plan and Improve and Digital & IT Strategy
  4. You can see that the Direct Plan and Improve appears in both dedications, so it is enough to complete that one time 🙂
  5. Once you are ITIL 4 Managing Professional and Strategic Leader you will be able to apply for the ITIL Master dedication
itil 4 certification scheme axelos

Hopefully, this articled helped you get a better understanding about your ITIL 4 journey and motivates you to jump into the whole new world of modern Service Management based on Lean and Agile principles.

Do you have any feedback? We would love to hear from you, so contact us or let us know in the comments below.

Contact Us!
Please provide your title
Please provide your title
Please provide your first name
Please provide your first name
Please provide your first name
Please provide your first name
Please provide your Email address
Please provide your Email address
Do you want us to call you?
Field is required!
Field is required!
Please provide your phone number
Please provide your phone number
Please provide a subject
Please provide a subject
Please type your message
Please type your message
I accept the General Terms and Conditions
Field is required!
Field is required!
Submit

Check out our latest blog posts


 

The Lean StartUp Eric Ries

The Lean Start Up: conduct scientific experiments while doing Agile

03.02.2023
Read More
official itil 4 foundation candidate syllabus axelos peoplecert value insights training

The official ITIL 4 Foundation Candidate Syllabus explanied

26.11.2022
Read More
Scaling Agile Frameworks terminology

Scaling Agile Frameworks Terminology Comparison

05.09.2022
Read More
Combat vs Railroad planning - Freepik, fxquadro and frimufilms

When you are on a project, are you doing railroad or combat planning?

30.08.2022
Read More
Everyone talks about Scrum

So what is that Scrum that everyone talks about?

17.08.2022
Read More
5 Agile things without being Agile

5 Agile elements that you can use WITHOUT being Agile

27.06.2022
Read More
  • Facebook
  • Twitter
  • Reddit
  • Pinterest
  • Google+
  • LinkedIn
  • E-Mail

About The Author

Hi Reader, my name is Alex and I am an officially accredited ITIL 4 Trainer for all available modules. I am very enthusiastic about this release and the changes it brings to the world of modern Service Management. I am a passionate trainer, landscape photographer, drone pilot and nature lover.

2 Comments

  1. Saroj
    15.12.2020 at 04:02 · Reply

    Thanks

    • Alexander Schmidt
      15.12.2020 at 08:40 · Reply

      You’re most welcome

Leave a reply Cancel reply

Your email address will not be published. Required fields are marked *

Trending

  • itil 4 foundation badge mock exam quiz questions answers value insights switzerland basel Are you ready to pass the ITIL 4 Foundation exam? Try our Quiz! 117.3k views | 103 comments
  • itil 4 practices overview big picture all practice axelos service management itsm value insights service value chain system The ITIL 4 Practices Overview 36.7k views | 1 comment
  • scrum product owner badge png professional certified scruminc PO agile switzerland Scrum Product Owner exam practice test questions: PSPO I, CSPO, RPO 20k views | 0 comments
  • How to get the ITIL 4 foundation digital badge How to get the ITIL 4 Foundation Digital Badge 19.9k views | 9 comments
  • prince2 foundation 2017 mock exam practice test free questions answers quiz preparation axelos peoplecert value insights switzerland agile training Ready for PRINCE2 Foundation? Check this 40 FREE sample practice exam questions! 17.2k views | 2 comments

Our Mock Exams

  • itil 4 foundation official mock exam practice questions peoplecert ITIL 4 Foundation Official Mock Exam
    Rated 0 out of 5
    CHF 60,00
  • itil 4 foundation elearning online training course official exam accredited ato organization axelos peoplecert ITIL® 4 Foundation eLearning - Basic
    Rated 5.00 out of 5
    CHF 665,00 CHF 465,00
  • How to become a Scrum Master How to become a Scrum Master eLearning
    Rated 0 out of 5
    CHF 89,00 CHF 39,00
  • itil 4 foundation elearning online training course official exam accredited ato organization axelos peoplecert ITIL® 4 Foundation eLearning - Premium
    Rated 5.00 out of 5
    CHF 725,00 CHF 525,00
  • 160 Professional Scrum Master I mock exam questions prepared by Value Insights, simulating the official scrum.org PSM I exam. Professional Scrum Master I (PSM I) Mock Exams - 160 Practice Questions
    Rated 0 out of 5
    CHF 12,99
  • 80 Professional Scrum Master I mock exam questions prepared by Value Insights, simulating the official scrum.org PSM I exam. Professional Scrum Master I (PSM I) Mock Exam - 80 Practice Questions
    Rated 0 out of 5
    CHF 8,99

Follow us on Social Media

  • facebook
  • linkedin
  • youtube

Privacy Policy

General Terms and Conditions (GTC)

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

value insights swiss security trust ssl certificate

“Agile by Vision – Trainers by Passion”

value insights gmbh logo transparent grey

Looking for something?

Change Currency

(CHF) CHF (Default)
  • (€) EUR
  • ($) USD
  • (£) GBP

Popular Products

  • itil 4 foundation elearning online training course official exam accredited ato organization axelos peoplecert ITIL® 4 Foundation eLearning - Premium
    Rated 5.00 out of 5
    CHF 725,00 CHF 525,00
  • itil 4 foundation elearning online training course official exam accredited ato organization axelos peoplecert ITIL® 4 Foundation eLearning - Basic
    Rated 5.00 out of 5
    CHF 665,00 CHF 465,00
  • itil 4 foundation official mock exam practice questions peoplecert ITIL 4 Foundation Official Mock Exam
    Rated 0 out of 5
    CHF 60,00
  • How to become a Scrum Master How to become a Scrum Master eLearning
    Rated 0 out of 5
    CHF 89,00 CHF 39,00
© 2022 Website built and maintained by Value Insights
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsACCEPT Read More
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
SAVE & ACCEPT