How to get your well deserved ITIL 4 Foundation digital badge
Because it is not that intuitive as one might think…
Before you can hope to acquire the badge, you need to fulfil two prerequisites:
- Signing up for the marketing communication during the exam registration process
- Passing the ITIL 4 Foundation exam (you might have guessed this one 🙂 )
In 2021 Peoplecert.org acquired AXELOS and started providing a range of IT Service Management, project management, risk management, Lean and agile certifications online and on paper if needed.
Register for your ITIL 4 exam
So, the very first step would be to register your exam need with PeopleCert and make sure to sign up for their marketing and partner communication by selecting the appropriate checkbox during the registration process (this is crucial!).
Registration can be done individually as well, but in most cases it is directly triggered by the training provider. In case you are interested, check out our ITIL 4 Foundation eLearning offer for individuals and our corporate offer.
Usually it is worth to book the course and exam through a training provider, as the exams booked with PeopleCert are quite expensive.
Our training prices include the online proctored examination, and we take care of all administrative details.
Passing your exam
Step number 2 would be passing the exam. Sounds logical, right? The exam itself is taking one hour (but non-native English speakers can apply for 15 extra minutes of dictionary time). You get 40 questions and need at least 26 correct answers to pass, which is 65%. Still sounds doable…
However, it is important to note that attending the course might not be enough to pass it, especially for attendees completely new to the ITIL framework and the IT Service Management universe.
If you wish to understand more about the exam and get some advice on how to pass it, please have a look at our detailed article.
And now the badge-acquiring fun starts
After passing the ITIL 4 Foundation exam, you will receive a confirmation screen of your results. So far so good. You can print that or save it as a PDF, but this is NOT your certificate.
Your results will now be confirmed by PeopleCert, and after some time you will receive an e-mail with a link to your certificate in PDF format. Alternatively, you can also log in to the PeopleCert portal and check it yourself.
Once you have the certificate, you will receive an e-mail from AXELOS congratulating you on your achievement and asking you to create an account on their site and to sign up for a 1-month MyAxelos subscription, coming with different advantages.
- The first month is free as you have passed the ITIL 4 Foundation exam (there will be a promo code you can use during the checkout)
- You get access to tons of useful resources like the ITIL 4 Practice Guides, document templates, case studies, white papers and a huge community
- Last but not least, the CPD (Continuing Professional Development) platform, allowing you to keep track of your activities and providing the foundation for your badge
Once the registration and checkout process is complete, you will receive an e-mail that your digital badge has been issued by a company called Credly. However, you should not panic if this does not happen immediately. It can take a couple of days, as the mills of bureaucracy grind slowly sometimes 🙂
However, if it takes more than two weeks, you might want to reach out to membership@axelos.com
You read all about that in the Axelos FAQ.
Finally claiming your precious digital ITIL 4 Foundation Badge
“My Precious…” as Gollum would have said, only with a slight difference…Our badge will not be thrown into the fires of Mount Doom by some Hobbits. Instead, we proudly display our achievement on LinkedIn or other social media.
Before that, you will receive the e-mail from Credly asking you to register on the Credly portal. Once done, you can accept the badge and share it (or download it as a PDF, which looks good in a CV 🙂 ). The portal is quite intuitive, so will not go into any detail here.
One side note though:
The certificate is valid forever, but might lose its relevancy if a new version of ITIL is released (which happened to ITIL v3)
However, the badge expires after one year if you discontinue your MyITIL subscription and if you don’t log enough CPDs on their site.
We hope that this guide will prove helpful to as many as possible, but if you have further questions, please feel free to let us know!
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I recently passed and received my badges for Foundation and DPI. Once I got everything set up, I was extremely disappointed to find that MyAXELOS holds the badges hostage. It seems you must continue to pay the subscription in order to maintain the badges.
Dear Donna
Unfortunately, that is indeed true.
Peoplecert decided (at the time of the badge introduction), that the badges would only be valid for one year.
To keep your badge valid, you had to go through their personal development curriculum and earn 20 CPDs.
However, it wasn’t that important, as the certificates were valid for life.
Unfortunately, Peoplcert changed that as well recently. So new certs are only valid for three years.
So now, to maintain your cert, you need to keep your myITIL subscription alive.
Best Regards,
Alex
I passed my ITIL examination but didnt get my certificate or badge.
I have claimed my badge of certification and added on resume. Thanks Alex for useful information.
Best Wishes
Saylli Walve
Hi Saylli
That is amazing. I am glad our article helped you.
All the best,
Alex
Hello. Please your help.
I registered in AXELOS with my discount code for passing my ITIL exam. I did my checkout without problems.
When I want to add a Qualifications in my public profile I get this message “There are no qualifications linked to your account yet”.
I have looked for my data in this link https://www.axelos.com/successful-candidates-register and I do appear in it.
Hi Abel
Well, if you appear in the successful candidate register and if you have signed up for a myITIL subscription, you should automatically receive the mail for claiming the badge.
If that is not the case, I suggest contacting the AXELOS support. They can manually trigger that mail.
Best Regards,
Alex
I did not know that during registration I had to “sign up for their marketing and partner communication by selecting the appropriate checkbox during the registration process”
What can I do now? I took my exam and cleared it also see my pass grade in my peoplecert profile but no badge or 1 year free subscription emails.
Hi Amit
First, you could have a look at the AXELOS Successful Candidate Register and see if you can find yourself there entering your candidate ID, which you can find on your certificate.
Once you are in there, I would suggest to create yourself an account on the AXELOS page and then reach their support to ask them to trigger your email with the promotion code.
Then, you would buy a 1-year MyITIL subscription, but with that code it would be free.
Hope this helps.
Regards,
Alex
I would like to write ITIL EXAM HOW much
Hi Lucy
The ITIL 4 Foundation exam can be taken online for a price of approx. 300 USD.
Please note that the exam is supervised by an online proctor who will listen to you on your microphone and who needs to see you on webcam.
This is to ensure that no cheating is possible 🙂
Please let me know in case you are interested, so I can order the exam for you.
The price is standard globally, and can be paid via PayPal.
Thanks and best Regards,
Alex