ITIL^® 4 FOUNDATION

This course is designed to give attendees a comprehensive understanding of the new ITIL framework focusing on agile practices and their role in modern ITSM.

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WHAT YOU GET
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Course Content

In this course, you will learn about:

A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
The guiding principles of ITIL 4
The four dimensions of Service Management
Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
How ITIL 4 practices describe modern Service Management

More Details

What this training is about?

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance. Instead this training lays down the basics, allowing the candidate to gain insights into practices and activities enabling agile value co-creation to customers of IT services and products. For more information on the framework, please check the official Axelos ITIL 4 webpage.

At the end of the ITIL 4 Foundation training

You will have an understanding of:

A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
The guiding principles of ITIL 4
The four dimensions of Service Management
Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value

What makes this training so special?

You will be trained by our professional and passionate trainer, Alex Schmidt, showcasing many years of practical experience in the domain of IT Service Management along with hands-on knowledge in the area of agile project management. The course has been developed to include practical exercises allowing a better comprehension of the matter in addition to fun games and real-life examples.

How much does the ITIL 4 Foundation E-Learning training cost?

This course is available at the price of Original price was: $1.035,14.Current price is: $827,88., but special discounts may apply.

Where is the course available?

The ITIL 4 Foundation E-Learning course is available in our learning management system called Learnify, which is available on any platform in any webbrowser. Furthermore, you can also access the course and the included mock exams anytime and anywhere with the official app, available for Android and iOS.

Topics Covered

Introduction of the course and topics
History and basics of the framework
Key concepts of IT Service Management
The Four Dimensions of IT Service Management
The ITIL Service Value System
The ITIL Guiding Principles
The ITIL Service Value Chain
General Management Practices
Service Management Practices
Technical Management Practices

Target Audience

Those who require a basic understanding of the ITIL framework and those who want to understand how ITIL can be used to enhance IT service management IT professionals or others working within an organization that has adopted ITIL

What attendees get

The training registration includes:

Course material in PDF format
Online access to mock exam database
Preparation and eligibility for one try at the official ITIL 4 Foundation examination
One year membership to the AXELOS Community Platform
Digital badge for sharing on social media
14 PMI PDUs

Soft Copy

You will receive the course material, the official eBook, glossary and the candidate syllabus in PDF format for personal use.

Exam

The official, online proctored ITIL 4 Foundation exam with Peoplecert.org is included in the price.

Forthermore, one additional try is included for FREE in the unlikely event, that the first exam fails.

Certificate

The certificate will be available for download in PDF format after passing the exam.

Digitale Badge

To receive the digital badge, participants must register for PeopleCert Plus membership. The first year is included in the course price.

After passing the exam, the digital badge will be available via Credly.
This can be downloaded as a PNG file or shared directly on social media sites such as LinkedIn.

Online Resources

Candidates who pass the exam will receive a one-year subscription to the PeopleCert Plus platform, which gives them access to the ITIL 4 Practice Guides, videos, templates, articles and other useful service management resources.

Engaging Style

ITIL is not boring! At least if presented well.

We know that many think of ITIL as this last-century, over-aged, boring and dry management framework, which is only relevant for IT managers over a certain age and pay grade.

But that is not true, especially not since ITIL 4 was released, including all these amazing concepts from Lean, Agile, DevOps and more. It became an exciting body of knowledge with a razor-sharp focus on how value co-creation can be achieved with our customers and stakeholders.
And isn’t that what we all want?

Exactly! And the best part is, that we know the pain of boring presentations, so we did the exact opposite. We present the topics in an engaging, fresh and fun style to ensure the best possible value for you.

Exam Preparation

We offer a 1,5 hours online session to our course attendees after the course, where we discuss and review key ITIL 4 Foundation topics which will help you to pass the exam.

Personal Consultation

Exclusively at Value Insights, we have included a personal live session that can be booked additionally with our trainer after the course.

This means, that you get another 1,5 hours where you can ask any question related to the topic, clarify any missing points, practice exam questions or even ask about the implementation of ITIL 4 within your own organization.

This is a unique offering with immense value.

Multilingual Delivery

This course is offered by default in English, but we can also deliver it in German.

Cool Games

We have implemented fun games into this course to drive the attendee engagement and to practice what is covered.

Q&A

After completing the course you can reach out to us for 30 days to discuss about any questions you may have regarding the course content and material.

The pricing for corporate customers contains two items:

The daily trainer fee of CHF 1600
The exam costs of CHF 420 per attendee

Example price for 8 attendees:

CHF 1600 x 2 for the two training days -> CHF 3200
CHF 420 x 8 for the exam vouchers -> CHF 3360
The overall price would be CHF 6560

The exam costs per attendee includes the following:

The exam and one free retry
Over 300 mock exam questions in PDF form
One try for the official PeopleCert mock exam simulator
The full material in PDF form
A 1,5 hours additional consultation after the course
A one-year PeopleCert Plus membership

What is ITIL 4?

ITIL 4 is the latest release of the globally acknowledged IT Infrastructure Library framework. It provides guidance to businesses and individuals on how to use modern IT Service Management practices combined with an Agile mindset to meet ever-changing business needs and deliver value to its users. ITIL is supported by a comprehensive certification scheme, which spans knowledge from the principles to how the entire framework fits together.

Are there any prerequisites to attend the ITIL 4 Foundation course?

No, anyone is welcome the courses, especially those who want to learn about modern IT Service Management and require a basic understanding of the ITIL framework and those who want to understand how ITIL can be used to enhance IT Service Management, or IT professionals working within an organization that has adopted ITIL.

What are the prerequisites for the ITIL 4 Foundation exam?

There are none. But we suggest to attend an official curse or eLearning . Usually it is better to book an eLearning exam package, as the standalone exam can by quite expensive. For example, on the US market the price of the ITIL 4 Foundation exam is $ 620,00, while our full-fledged eLearning course (including a FREE exam retry) is available for only Original price was: $920,00.Current price is: $712,74.!

In which languages is the ITIL 4 Foundation exam available?

Chinese
Dutch
English
French
German
Hungarian
Italian
Japanese
Polish
Spanish
Thai
Portuguese (Brazil)

How does the ITIL 4 Foundation exam work?

The official ITIL 4 Foundation exam is only available as a live, online-proctored exam.

What does this mean?

You will need to install a special app on your PC, which blocks all other actions besides the exam, shares your screen with a person dedicated to you and turns on your microphone, webcam and speakers.

If you want to learn more about that, please have a look at our dedicated article.

How long is the ITIL 4 certificate valid?

The ITIL 4 Foundation certificate is valid for three years after which it needs to be renewed. For this there are different ways including:

Collecting enough CPD points
Taking another ITIL exam

For more information, you can have a look at the official page.

How do I get my ITIL 4 digital badge?

After successfully passing the exam, you will receive an e-mail from PeopleCert with the next steps, which include:

Creating an account on the peoplecert.org platform
Signing up for a one-year PeopleCert Plus membership (included in the course price)
Creating an account on the Credly platform
And last but not least, Accepting your badge

A more detailed explanation can be found in our dedicated article.

BOOK YOUR COURSE

We deliver this course in-house, in your offices.

CLICK HERE for our in-house training option!

We offer this training course in-house in your offices. If you choose this option, we guarantee you the best possible delivery quality, while also discussing your specific pain-points during the training. Please note that this option is available from an attendee count of at least eight, and individual pricing applies, which can be discussed.

For more details, please get in touch with us!

Course Details

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This course is also available as a self-paced eLearning .

CLICK HERE for our eLearning option!

WHAT OUR CUSTOMERS SAY

Training has completely met my expectations. Contents presentation, communication techniques and outcome have been just perfect.

The trainer stood out to be energetic and passionate, making good and tangible examples to elaborate on the rather theoretical material.

Interesting course, very well presented. Concepts were explained using meaningful examples that helped to keep the attention level always high. I would recommend this to others.

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This course is designed to give attendees a comprehensive understanding of the new ITIL framework focusing on agile practices and their role in modern ITSM. It is available online as a self-paced e-learning.