30 Days Q&A
Being an ITIL 4 trainer is one of my big passions, especially since the framework started incorporating Lean-Agile principles. I have been working in the IT departments of…
Being an ITIL 4 trainer is one of my big passions, especially since the framework started incorporating Lean-Agile principles. I have been working in the IT departments of logistic and pharma companies and shared service centers since 2008. Throughout my career, I had the pleasure to train and certify over 500 individuals during on-site training courses. Furthermore, our online resources with over 1 Million views, have helped thousads of happy ITIL 4 students.
I have always utilized the given guidance in my various roles (Strategy and Design Service Manager, Service Delivery Manager, ITSM Team Lead) and projects, like the implementation of a global ticketing tool or the design and rollout of global practices. Anybody attending my courses will experience the enthusiasm and passion I have for these topics, which will hopefully motivate them to apply the framework in their lives.