Self-paced e-learning available online and as an app with Learnify




PC / App

USD 499

Exam Incl.

The Company

Agile by Vision – Trainers by Passion
We are a small training company passionate about Agility and Service Management, caring about every attendee, and not just a huge training corporation who sends a different random trainer from LinkedIn to every course.

Customer Care

We care for every attendee and listen to your needs throughout the whole course

30 Days Q&A

We offer a follow up repetition call after the course and 30 days of Questions & Answers

Officially Accredited

All our courses are officially accredited and prepare you to pass the official exams

The Trainer

alexander schmidt itil 4 foundation managing professional transition scaled agile SPC trainer agile coach value insights basel switzerland

Alexander Schmidt

ITIL 4 Managing Professional and Trainer

Being an ITIL 4 trainer is one of my big passions, especially since the framework started incorporating Lean-Agile principles. I have been working in the IT departments of…

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Training has completely met my expectations. Contents presentation, communication techniques and outcome have been just perfect
A very well presented training, based on the difficult situation that this is a lot of theory. The high level of motivation of the trainer was very inspiring and helped a lot to stay focused.
Awesome Presentation. I loved studying from your videos. What great effort. You made it so conversational. It was like attending a live class. Great explanations. Thank you so much.
Have a look!



What is ITIL 4?

ITIL 4 is the latest release of the globally acknowledged IT Infrastructure Library framework. It provides guidance to businesses and individuals on how to use modern IT Service Management practices combined with an Agile mindset to meet ever-changing business needs and deliver value to its users. ITIL is supported by a comprehensive certification scheme, which spans knowledge from the principles to how the entire framework fits together.

How long can I access the course?

The ITIL 4 Foundation Master Class is available for one full year after your purchase

How do I get the app?

The app is available for Android and iOS.

The links can be found on the main page of the course, on the right side under Memotrainer:

You can also use the following links to go to the respective AppStore:

How long is the certificate valid?

The ITIL 4 Foundation certificate does not expire at all. It has life-time validity.

How do I get my digital badge?

After successfully passing the exam, you will receive an e-mail from AXELOS with the next steps, which include:

  • Creating an account on the AXELOS platform
  • Signing up for a one-year subscription for MyITIL (included in the course price)
  • Creating an account on the Acclaim platform
  • And last but not least, Accepting your badge

A more detailed explanation can be found in our dedicated article.

What language is the course delivered in?

The main video language is English.
However, different resources are also available in German and French.


  • Course Material
  • Mock exam questions
  • Glossary
  • Candidate syllabus
  • Personal exam preparation


  • Mock exam questions
  • Glossary
  • Candidate syllabus
What do You get?
Find out!

Course content

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL 4 practices describe modern Service Management

Exam Preparation

Once you have finished the course, you can sign up for a 1,5 hour session with me to talk about any related topic.

This could be:

  • Exam preparation
  • Expalantions for mock exam questions
  • Questions regarding the utilization or implementation of ITIL 4
  • General ITIL 4 related questions

Soft Copy

You will receive the manual and other course material in PDF format for personal use.


The official ITIL 4 Foundation exam with is included in the price.


The certificate will be available for download in PDF format after passing the exam.

Digital Badge

itil 4 foundation badge cpd transparent logo png

The digital badge will be available through Acclaim for sharing on LinkedIn or other social media pages and download in PNG format after passing the exam.

Online Resources

Attendees, who pass the exam get a one-year subscription to the MyITIL platform provided by AXELOS, allowing them to access videos, templates, white papers and other useful Service Management resources.

Any Questions?
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