PeopleCert ITIL® 4 Monitor, Support, and Fulfill Specialist eLearning

Name: ITIL® 4 Foundation E-learning
Price: 750 CHF
Availability: InStock
Rating: 5.0 (3 reviews)

Description

Introducing our comprehensive eLearning program on ITIL® 4 Specialist: Monitor, Support, and Fulfill. This module is specifically designed for IT practitioners and leaders involved in monitoring, supporting, and fulfilling IT services. It combines key concepts from five essential ITIL practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management, and Problem Management.

Key Features:

Incident Management: Gain the knowledge and skills to manage and resolve incidents effectively, minimizing impact on business operations.
Service Desk: Learn to provide effective service desk support, ensuring high levels of customer satisfaction.
Service Request Management: Understand how to manage service requests efficiently and meet user expectations.
Monitoring and Event Management: Improve your capabilities in monitoring IT services and managing events to ensure operational stability.
Problem Management: Enhance your skills in identifying and resolving the root causes of incidents to prevent recurrence.

Delivered through Canvas LMS
Engaging multimedia approach
Interactive elements
Multi-level learning structure
Quizzes and knowledge checks
Take2 Re-sit Exam Option

Why Choose This Course?

Flexible Learning: Study at your own pace with our flexible learning platform, available anytime and anywhere.
Expert Content: Engage with expertly crafted content including videos, quizzes, case studies, and real-world examples.
Certification: Includes a voucher for the official ITIL® 4 Specialist exam. Earn a globally recognized certification upon passing.
Interactive Elements: Our course features an engaging multimedia approach with interactive elements.

Additional Benefits:

Take2 Re-sit Exam Option: Provides extra security and peace of mind for passing your exam.
Mock Exam: Access a timed and marked mock exam to reduce exam anxiety.
PeopleCert Plus Membership: Gain access to ITIL 4 Practice Guides, templates, and more for 1 year.
Digital Badge: Download your ITIL 4 Specialist digital badge to showcase on LinkedIn, your CV, or other platforms.

Skills Covered:

Strategy: Master strategic thinking and planning to align IT services with business goals.
Customer Service: Develop strong customer service skills to enhance user satisfaction and support.
Problem Management: Build robust problem management capabilities to address and prevent issues effectively.

Enroll today and take advantage of this eLearning program to enhance your skills, expand your professional opportunities, and contribute to your organization’s success!

FAQ

How long does it take for my order to be processes?

We strive to fulfill all orders as soon as possible, but it might take up to 24 hours.
Please also note, that this can vary on weekends.
Our regular business times are Mo-Fr 8:00-18:00 UTC +1

What is ITIL 4?

ITIL 4 is the latest release of the globally acknowledged IT Infrastructure Library framework. It provides guidance to businesses and individuals on how to use modern IT Service Management practices combined with an Agile mindset to meet ever-changing business needs and deliver value to its users. ITIL is supported by a comprehensive certification scheme, which spans knowledge from the principles to how the entire framework fits together.

How much time do I have for the actual ITIL 4 Monitor, Support, and Fulfill exam?

For this exam, you have 90 minutes.

How many questions are in the ITIL 4 Monitor, Support, and Fulfill exam?

Thee exam contains 40 questions and the passing score is 28 out of 40 marks required to pass (70%)

What are the requirements to take the ITIL 4 Monitor, Support, and Fulfill test?

An ITIL 4 Foundation certification is a pre-requisite for studying this module

What is the passing score for the ITIL4 Monitor, Support, and Fulfill exam?

To pass the exam, you will need to score at least 28 out of 40 marks, which corresponds to a passing percentage of 70%.

What is the format of the ITIL4 Monitor, Support, and Fulfill exam?

The exam consist of multiple-choice questions where you will be presented with a question and several possible answers. You will need to select the correct answer from the options provided.

Can I use supporting materials in the ITIL4 Monitor, Support, and Fulfill exam?

This exam is a closed-book exam, meaning you won’t have access to any reference materials or resources during the test. You’ll need to rely on your knowledge and understanding of the subject matter.