Description
Introducing our comprehensive eLearning program on ITIL® 4 Practitioner: Service Request Management. This module is designed for IT practitioners and leaders responsible for handling user-initiated service requests effectively and efficiently, ensuring an agreed quality of service.
Key Features:
- Key Concepts and Importance: Understand the purpose and key concepts of Service Request Management, emphasizing its role in managing user requests for services, information, and access within the IT infrastructure.
- Practice Success Factors and Metrics: Learn about practice success factors (PSF) and key metrics essential for measuring the efficiency and effectiveness of Service Request Management in meeting user needs.
- Processes and Roles: Explore Service Request Management processes, including key activities, and understand the roles and necessary competencies for handling and fulfilling service requests smoothly.
- Information, Technology, and Partners: Discover how information and technology can support Service Request Management, providing tools for tracking, managing, and fulfilling requests, and learn the role of partners and suppliers in enhancing service delivery.
- Capability Model and Practice Success: Understand the ITIL capability model supporting practice development and learn strategies for succeeding with Service Request Management in alignment with ITIL guiding principles.
- Delivered through Canvas LMS
- Engaging multimedia approach
- Interactive elements
- Multi-level learning structure
- Quizzes and knowledge checks
- Take2 Re-sit Exam Option
Why Choose This Course?
- Flexible Learning: Study at your own pace with our flexible learning platform, available anytime and anywhere.
- Expert Content: Engage with expertly crafted content including videos, quizzes, case studies, and real-world examples.
- Certification: Includes a voucher for the official ITIL® 4 Practitioner exam. Earn a globally recognized certification upon passing.
- Interactive Elements: Our course features an engaging multimedia approach with interactive elements.
Additional Benefits:
- Take2 Re-sit Exam Option: Provides extra security and peace of mind for passing your exam.
- Mock Exam: Access a timed and marked mock exam to reduce exam anxiety.
- PeopleCert Plus Membership: Gain access to ITIL 4 Practice Guides, templates, and more for 1 year.
- Digital Badge: Download your ITIL® 4 Practitioner digital badge to showcase on LinkedIn, your CV, or other platforms.
Skills Covered:
- Service Operation
- Customer Service
- AI and Automation
Enroll today and take advantage of this eLearning program to enhance your skills, expand your professional opportunities, and contribute to your organization’s success!
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