Description
Introducing our comprehensive eLearning program on ITIL® 4 Practitioner: Service Level Management. This module provides best practice guidance on setting clear, business-based targets for service utility, warranty, and experience. It is designed for IT practitioners and leaders responsible for defining, negotiating, and managing service levels to meet customer expectations.
Key Features:
- Key Concepts and Importance: Understand the purpose and key concepts of the Service Level Management Practice, emphasizing its significance in defining, negotiating, and managing service levels to meet customer expectations.
- Practice Success Factors and Metrics: Learn about practice success factors (PSF) and key metrics essential for evaluating the effectiveness and efficiency of Service Level Management in delivering and maintaining agreed-upon service levels.
- Processes and Roles: Explore Service Level Management processes, including key activities, and understand the roles and necessary competencies for defining, monitoring, and improving service levels.
- Information, Technology, and Partners: Discover how information and technology can support Service Level Management, providing tools for monitoring, reporting, and analyzing service levels, and learn the role of partners and suppliers in ensuring the delivery of agreed-upon service levels.
- Capability Model and Practice Success: Understand the ITIL capability model supporting practice development and learn strategies for succeeding with Service Level Management in alignment with ITIL guiding principles.
- Delivered through Canvas LMS
- Engaging multimedia approach
- Interactive elements
- Multi-level learning structure
- Quizzes and knowledge checks
- Take2 Re-sit Exam Option
Why Choose This Course?
- Flexible Learning: Study at your own pace with our flexible learning platform, available anytime and anywhere.
- Expert Content: Engage with expertly crafted content including videos, quizzes, case studies, and real-world examples.
- Certification: Includes a voucher for the official ITIL® 4 Practitioner exam. Earn a globally recognized certification upon passing.
- Interactive Elements: Our course features an engaging multimedia approach with interactive elements.
Additional Benefits:
- Take2 Re-sit Exam Option: Provides extra security and peace of mind for passing your exam.
- Mock Exam: Access a timed and marked mock exam to reduce exam anxiety.
- PeopleCert Plus Membership: Gain access to ITIL 4 Practice Guides, templates, and more for 1 year.
- Digital Badge: Download your ITIL® 4 Practitioner digital badge to showcase on LinkedIn, your CV, or other platforms.
Skills Covered:
- Change
- Continual Improvement
- Relationship Management
Enroll today and take advantage of this eLearning program to enhance your skills, expand your professional opportunities, and contribute to your organization’s success!
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