How to get the ITIL 4 Foundation Digital Badge

Register for your ITIL 4 exam

So, the very first step would be to register your exam need with PeopleCert and make sure to sign up for their marketing and partner communication by selecting the appropriate checkbox during the registration process (this is crucial!).

Registration can be done individually as well, but in most cases it is directly triggered by the training provider. In case you are interested, check out our ITIL 4 Foundation eLearning offer for individuals and our corporate offer.
Usually it is worth to book the course and exam through a training provider, as the exams booked with PeopleCert are quite expensive.

Our training prices include the online proctored examination, and we take care of all administrative details.

Passing your exam

Step number 2 would be passing the exam. Sounds logical, right? The exam itself is taking one hour (but non-native English speakers can apply for 15 extra minutes of dictionary time). You get 40 questions and need at least 26 correct answers to pass, which is 65%. Still sounds doable…

However, it is important to note that attending the course might not be enough to pass it, especially for attendees completely new to the ITIL framework and the IT Service Management universe.

If you wish to understand more about the exam and get some advice on how to pass it, please have a look at our detailed article.

And now the badge-acquiring fun starts

After passing the ITIL 4 Foundation exam, you will receive a confirmation screen of your results. So far so good. You can print that or save it as a PDF, but this is NOT your certificate.

Your results will now be confirmed by PeopleCert, and after some time you will receive an e-mail with a link to your certificate in PDF format. Alternatively, you can also log in to the PeopleCert portal and check it yourself.

Once you have the certificate, you will receive an e-mail from AXELOS congratulating you on your achievement and asking you to create an account on their site and to sign up for a 1-month MyAxelos subscription, coming with different advantages.

1. The first month is free as you have passed the ITIL 4 Foundation exam (there will be a promo code you can use during the checkout)
2. You get access to tons of useful resources like the ITIL 4 Practice Guides, document templates, case studies, white papers and a huge community
3. Last but not least, the CPD (Continuing Professional Development) platform, allowing you to keep track of your activities and providing the foundation for your badge

Once the registration and checkout process is complete, you will receive an e-mail that your digital badge has been issued by a company called Credly. However, you should not panic if this does not happen immediately. It can take a couple of days, as the mills of bureaucracy grind slowly sometimes 🙂

However, if it takes more than two weeks, you might want to reach out to [email protected]
You read all about that in the Axelos FAQ.

Finally claiming your precious digital ITIL 4 Foundation Badge

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“My Precious…” as Gollum would have said, only with a slight difference…Our badge will not be thrown into the fires of Mount Doom by some Hobbits. Instead, we proudly display our achievement on LinkedIn or other social media.

Before that, you will receive the e-mail from Credly asking you to register on the Credly portal. Once done, you can accept the badge and share it (or download it as a PDF, which looks good in a CV 🙂 ). The portal is quite intuitive, so will not go into any detail here.

One side note though:

The certificate is valid forever, but might lose its relevancy if a new version of ITIL is released (which happened to ITIL v3)

However, the badge expires after one year if you discontinue your MyITIL subscription and if you don’t log enough CPDs on their site.

 

We hope that this guide will prove helpful to as many as possible, but if you have further questions, please feel free to let us know!

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