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ITIL 4 Foundation – Online – Nov. 7/14/21/28, 2020
07.11.2020 @ 09:00 - 12:30 CETCHF900
Delivered on 4 Saturdays 09:00-12:30 GMT+1
Including the course slides, exam and certification!
One take at the official exam is included
In this course, you will learn about:
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
- The guiding principles of ITIL 4
- The four dimensions of Service Management
- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
- How ITIL 4 practices describe modern Service Management
You can also watch this short video!
You will receive the manual and other course material in PDF format for personal use.
The official ITIL 4 Foundation exam with Peoplecert.org is included in the price.
The certificate will be available for download in PDF format after passing the exam.
The digital badge will be available through Acclaim for sharing on LinkedIn or other social media pages and download in PNG format after passing the exam.
Attendees, who pass the exam get a one-year subscription to the MyITIL platform provided by AXELOS, allowing them to access videos, templates, white papers and other useful Service Management resources.
Those who require a basic understanding of the ITIL framework and those who want to understand how ITIL can be used to enhance IT service management IT professionals or others working within an organization that has adopted ITIL.
There are no specific requirements, anyone is welcome the courses, especially those who want to learn about modern IT Service Management and require a basic understanding of the ITIL framework and those who want to understand how ITIL can be used to enhance IT Service Management, or IT professionals working within an organization that has adopted ITIL.
What if the course in cancelled?
Should we cancel the course due to unforeseen circumstances, you are entitled to a full refund of the paid price.
What if I need to cancel my attendance?
Until 15 days before the course start a cancellation is possible via e-mail with no further fees.
After this period, following applies:
- Change of participant – Free
- Change to another course – 10% of course fee is charged in addition
- Cancellation or Absence — No refund is possible
More details can be found on Section 4 of our General Terms and Conditions.
What is ITIL 4?
ITIL 4 is the latest release of the globally acknowledged IT Infrastructure Library framework. It provides guidance to businesses and individuals on how to use modern IT Service Management practices combined with an Agile mindset to meet ever-changing business needs and deliver value to its users. ITIL is supported by a comprehensive certification scheme, which spans knowledge from the principles to how the entire framework fits together.
How long is the certificate valid?
The ITIL 4 Foundation certificate does not expire at all.
How do I get my digital badge?
After successfully passing the exam, you will receive an e-mail from AXELOS with the next steps, which include:
- Creating an account on the AXELOS platform
- Signing up for a one-year subscription for MyITIL (included in the course price)
- Creating an account on the Acclaim platform
- And last but not least, Accepting your badge
A more detailed explanation can be found in our dedicated article.
When shall I join the online meeting?
Best would be 15 minutes before the course start, to ensure enough time for possible troubleshooting, but you can arrive a bit earlier to do some networking.
Who should I call in case I have issues?
You can reach us at +41 61 554 03 93
30 days Q&A
After completing the course you can reach out to us for 30 days to discuss about any questions you may have regarding the course content and material.
We offer a 1,5 hours online session to our course attendees after the course, where we discuss and review key ITIL 4 Foundation topics which will help you to pass the exam.
This course is offered by default in English, but we can also deliver it in German.
We have implemented fun games into this course to drive the attendee engagement and to practice what is covered.