ITIL Course

This course is designed to give attendees a comprehensive understanding of the new ITIL 4 Framework focusing on agile practices and their role in modern ITSM. Delivered on April 21/22 09:00-17:00 GMT+2Including the course slides, exam and certification!This course will be delivered in Basel by our ITIL 4 Trainer, Alex Schmidt.One take at the official exam is includedIn this course, you will learn about: A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services The guiding principles of ITIL 4 The four dimensions of Service Management Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value How ITIL 4 practices describe modern Service Management You can also watch this short video! Soft Copy You will receive the manual and other course material in PDF format for personal use. Exam The official ITIL 4 Foundation exam with Peoplecert.org is included in the price. Certificate The certificate will be available for download in PDF format after passing the exam. Digital Badge The digital badge will be available through Acclaim for sharing on LinkedIn or other social media pages and download in PNG format after passing […]

This course is designed to give attendees a comprehensive understanding of the new ITIL 4 Framework focusing on agile practices and their role in modern ITSM. Delivered on April 7/8 09:00-17:00 GMT+2Including the course slides, exam and certification!This course will be delivered in Basel by our ITIL 4 Trainer, Alex Schmidt.One take at the official exam is includedIn this course, you will learn about: A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services The guiding principles of ITIL 4 The four dimensions of Service Management Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value How ITIL 4 practices describe modern Service Management You can also watch this short video! Soft Copy You will receive the manual and other course material in PDF format for personal use. Exam The official ITIL 4 Foundation exam with Peoplecert.org is included in the price. Certificate The certificate will be available for download in PDF format after passing the exam. Digital Badge The digital badge will be available through Acclaim for sharing on LinkedIn or other social media pages and download in PNG format after passing […]

This course is designed to give attendees a comprehensive understanding of the new ITIL 4 Framework focusing on agile practices and their role in modern ITSM. Delivered on 4 Saturdays 14:00-17:30 GMT+1Including the course slides, exam and certification!This course will be delivered online by our ITIL 4 Trainer, Alex SchmidtOne take at the official exam is includedIn this course, you will learn about: A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services The guiding principles of ITIL 4 The four dimensions of Service Management Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value How ITIL 4 practices describe modern Service Management You can also watch this short video! Soft Copy You will receive the manual and other course material in PDF format for personal use. Exam The official ITIL 4 Foundation exam with Peoplecert.org is included in the price. Certificate The certificate will be available for download in PDF format after passing the exam. Digital Badge The digital badge will be available through Acclaim for sharing on LinkedIn or other social media pages and download in PNG format after passing the […]