ITIL 4 Foundation – Basel – Feb 11-12 – 1700 CHF
Novartis Campus Fabrikstrasse 2, Basel, Basel Stadt, SwitzerlandThis course is designed to give attendees a comprehensive understanding of the new ITIL® framework focusing on agile practices and their role in modern ITSM.In this course, you will learn about: A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services The guiding principles of ITIL 4 The four dimensions of Service Management Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value What this training is about? The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance. Instead this training lays down the […]
