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November 2020

ITIL 4 Foundation – Online – Nov. 7+14+21+28, 2020

November 7 @ 09:00 - 12:30 CET
Online
CHF800

This course is designed to give attendees a comprehensive understanding of the new ITIL® framework focusing on agile practices and their role in modern ITSM.In this course, you will learn about: A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services The guiding principles of ITIL 4 The four dimensions of Service Management Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value…

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February 2021

ITIL 4 Foundation – Online – Feb. 6+13+20+27, 2021

06-02-2021 @ 09:00 - 12:30 CET
Online
CHF800

This course is designed to give attendees a comprehensive understanding of the new ITIL® framework focusing on agile practices and their role in modern ITSM.In this course, you will learn about: A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services The guiding principles of ITIL 4 The four dimensions of Service Management Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value…

Find out more »
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