ITIL v3 Foundation 2011

This course is designed to give attendees a comprehensive understanding of the traditional ITIL® framework, terminology and methodology, building a strong foundation in the area if IT SM.

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Course Content

At the end of the course you will have an understanding of:

  • Service management as a practice (comprehension)
  • The ITIL Service Life-Cycle (comprehension)
  • The generic concepts and definitions (awareness)
  • The key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)

More Details

What this training is about?

The purpose of the ITIL v3 Foundation certification in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance, however it opens the learning path to the more advanced ITIL Practitioner and Life-Cycle courses. For more information on the framework, please check the official Axelos ITIL webpage.

At the end of the ITIL v3 Foundation training

You will have an understanding of:

  • Service management as a practice (comprehension)
  • The ITIL Service Life-Cycle (comprehension)
  • The generic concepts and definitions (awareness)
  • The key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)

What makes this training so special?

You will be trained by our professional trainers showcasing many years of practical experience in the domain of IT Service Management along with hands-on knowledge in the areas of process design and service support.

The course has been developed to include practical exercises allowing a better comprehension of the matter in addition to an exciting game with the chance to win a prize!

The training has been tailored for the Swiss market, however it is also available in other locations around Switzerland, like Germany, France, Austria and more.

How much does the ITIL v3 Foundation training cost?

This course is available at the price of CHF 1700, but special discounts apply:

  • Early bird registration
  • Returning customer
  • Referral program

Where does the training take place?

In general the training is held in Switzerland as a public course in conference rooms in Basel, Bern or Zurich. If your company is looking to get private courses for its employees in Switzerland, please get in contact with us to discuss possible options.

Have a look at our calendar for our public courses.

Topics Covered

  • Introduction and ice-breaker (but a fun one)
  • Key concepts of IT Service Management
  • The ITIL Service Life-Cycle Model
  • Processes withing the different Life-Cycle stages
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operation
    • Continual Service Improvement

Target Audience

Those who require a basic understanding of the ITIL framework and those who want to understand how ITIL can be used to enhance IT service management IT professionals or others working within an organization that has adopted ITIL.

What attendees get

The training registration includes:

  • Attendee workbook in PDF format
  • Online access to mock exam database
  • Preparation and eligibility for one try at the official ITIL v3 Foundation examination
  • One year membership to the Axelos community Platform
  • Digital badge for sharing on social media
  • 14 PMI PDUs

Attendees must attend both days of the course in order to be eligible for the exam and related certification.

Soft Copy

You will receive the manual and other course material in PDF format for personal use.


The official ITIL v3 Foundation 2011 exam with is included in the price.


The certificate will be available for download in PDF format after passing the exam.

Digital Badge

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The digital badge will be available through Acclaim for sharing on LinkedIn or other social media pages and download in PNG format after passing the exam.

Online Resources

Attendees, who pass the exam get a one-year subscription to the MyITIL platform provided by AXELOS, allowing them to access videos, templates, white papers and other useful Service Management resources.


Snacks and drinks during the breaks and lunch will be provided on both days of the training.

30 days Q&A

After completing the course you can reach out to us for 30 days to discuss about any questions you may have regarding the course content and material.

Exam Preparation

We offer a 1,5 hours online session to our course attendees after the course, where we discuss and review key ITIL v3 Foundation 2011 topics which will help you to pass the exam.

Multilingual Delivery

This course is offered by defaut in English, but we can also deliver it in German.

Cool Games

We have implemented fun games into this course to drive the attendee engagement and to practice what is covered.

The base price for this 2-days course is 1700 CHF, which includes:

  • Snacks, beverages and lunch on both days
  • The course material
  • One try on the official exam
  • Applicable taxes (V.A.T.)

Are there any prerequisites to attend the course?

No, anyone is welcome the courses, especially those who want to learn about IT Service Management and require a basic understanding of the ITIL framework and those who want to understand how ITIL can be used to enhance IT Service Management, or IT professionals working within an organization that has adopted ITIL.

What if the course in cancelled?

Should we cancel the course due to unforeseen circumstances, you are entitled to a full refund of the paid price.

What if I need to cancel my attendance?

Until 15 days before the course start a cancellation is possible via e-mail with no further fees.

After this period, following applies:

  • Change of participant – Free
  • Change to another course – 10% of course fee is charged in addition
  • Cancellation or Absence — No refund is possible

More details can be found on Section 4 of our General Terms and Conditions.

What is ITIL?

ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

For more details, you can have a look at Wikipedia.

How long is the certificate valid?

The ITIL 4 Foundation certificate does not expire at all.

When shall I arrive at the venue?

Best would be 15 minutes before the course start, but you can arrive a bit earlier to do some networking.

Who should I call in case I have issues?

You can reach us at +41 61 554 03 93

What our customers say

4.53 stars out of 5.0 (363 reviews)

Very good training leading to a good understanding of ITIL despite it's complexity.- Global ITO Windows and Messaging Specialist
It was a big pleasure to have Alexander presentig this material. His presentation style was just perfect. Special thanks to him for that!- IT Windows & Messaging Engineer
Really nice training, the whole ITIL concept is something very interesting and it presents so much best practices, organizational flows and aspects that for sure can clearly help an IT organization to better operate and satisfy their customers. The course was led in a very dynamic way which helped a lot to make the digestion easier :). Thx Alexander- IT Competence Center EMEA Wintel & Storage Expert

Our Upcoming Training Courses

Currently we do not have any pre-planned, public classes. However, you are most welcome to reach us if you have questions or inquiries.

Alternatively, you can request an in-house training at your location on a date of your convenience. Four our other courses, please check our Training Calendar.

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