ITIL 4 MANAGING PROFESSIONAL TRANSITION

The ITIL 4 Managing Professional Transition training was designed to allow ITIL 3 Experts (or those holding at least 17 credits) to transfer their credentials to ITIL 4 without going through all the courses from foundation.

Course Content

In this course, you will get an understanding of the following concepts and learn about their practical application:

  • The basic concepts if ITIL 4 (which are defined in more detail in the ITIL 4 Foundation course)
  • Create, Deliver and Support (CDS): For an understanding on how to integrate value streams and activities to create, deliver and support IT-enabled products and services
  • Drive Stakeholder Value (DSV): To understand all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including CX (Customer Experience), UX (User Experience) and journey mapping concepts
  • High Velocity IT (HVIT): to provide the candidate with an understanding of the ways in which digital organizations function in high velocity environments
  • Direct, Plan and Improve (DPI): For the practical skills necessary to create a “learning and improving” organization, with a strong strategic direction

More Details

What this training is about?


The ITIL 4 Managing Professional Transition qualification allows candidates coming from ITIL v3 to easily transition to ITIL 4 in order to achieve the designation of ITIL 4 Managing Professional. It also provides candidates with an understanding of the new ITIL 4 Foundation concepts and definitions, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied.
Finally, it is intended to provide candidates with an understanding of the key elements from each of the four ITIL Managing Professional (MP) modules: Create, Deliver & Support, Drive Stakeholder Value, High Velocity IT, and Direct, Plan & Improve, as well as ITIL 4 Foundation.

 

At the end of the ITIL 4 Managing Professional Transition training


You will have an understanding of:

  • The basic concepts if ITIL 4 (which are defined in more detail in the ITIL 4 Foundation course)
  • Create, Deliver and Support (CDS): For an understanding on how to integrate value streams and activities to create, deliver and support IT-enabled products and services
  • Drive Stakeholder Value (DSV): To understand all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including CX (Customer Experience), UX (User Experience) and journey mapping concepts
  • High Velocity IT (HVIT): to provide the candidate with an understanding of the ways in which digital organizations function in high velocity environments
  • Direct, Plan and Improve (DPI): For the practical skills necessary to create a “learning and improving” organization, with a strong strategic direction

 

What makes this training so special?


You will be trained by our professional trainers showcasing many years of practical experience in the domain of IT Service Management along with hands-on knowledge in the area of agile project management.

The course has been developed to include practical exercises allowing a better comprehension of the matter in addition to an exciting game with the chance to win a prize!

The training has been tailored for the Swiss market, however it is also available in other locations around Switzerland, like Germany, France, Austria and more.

 

How much does the ITIL 4 Managing Professional Transition training cost?


This course is available at the price of CHF 4800, but special discounts apply:

  • Early bird registration
  • Returning customer
  • Referral program

 

Where does the training take place?


In general the training is held in Switzerland as a public course in conference rooms in Basel, Bern or Zurich. If your company is looking to get private courses for its employees in Switzerland, please get in contact with us to discuss possible options.

Have a look at our calendar for our public courses.

 

Topics Covered


  • Introduction and ice-breaker (but a fun one)
  • Most important aspects from the ITIL 4 Foundation course
  • Create, Deliver and Support (CDS)
  • Drive Stakeholder Value (DSV)
  • High Velocity IT (HVIT)
  • Direct, Plan and Improve (DPI)
  • Exam preparation and mock exam

 

Target Audience


IT Service Management or other IT professionals who achieved the ITIL v3 Expert designation or have at least 17 credits from the ITIL v3 Certification Scheme and want to have a straightforward approach to transfer their credentials to the latest release, ITIL  4.

 

What attendees get


The training registration includes:

  • Attendee workbook in PDF format
  • Online access to mock exam database
  • Preparation and eligibility for one try at the official ITIL 4 Managing Professional Transition examination
  • One year membership to the AXELOS community Platform
  • Digital badge for sharing on social media
  • 14 PMI PDUs

Attendees must attend all days of the course in order to be eligible for the exam and related certification.

Soft Copy

You will receive the manual and other course material in PDF format for personal use.

Exam

The official ITIL 4 Managing Professional Transition exam with Peoplecert.org is included in the price.

Certificate

Two certificates will be available for download in PDF format after passing the exam.

  • ITIL 4 Managing Professional Transition
  • ITIL 4 Managing Professional

Digital Badge

itil 4 managing professional transition badge cpd transparent logo png

The digital badge will be available through Acclaim for sharing on LinkedIn or other social media pages and download in PNG format after passing the exam.

Online Resources

Attendees, who pass the exam get a one-year subscription to the MyITIL platform provided by AXELOS, allowing them to access videos, templates, white papers and other useful Service Management resources.

Catering

Snacks and drinks during the breaks and lunch will be provided on all days of the training.

30 days Q&A

After completing the course you can reach out to us for 30 days to discuss about any questions you may have regarding the course content and material.

Exam Preparation

We offer a 1,5 hours online session to our course attendees after the course, where we discuss and review key ITIL 4 Managing Professional Transition topics which will help you to pass the exam.

Multilingual Delivery

This course is offered by defaut in English, but we can also deliver it in German.

Cool Games

We have implemented fun games into this course to drive the attendee engagement and to practice what is covered.

The base price for this 5-days course is 4800 CHF, which includes:

  • Snacks, beverages and lunch on all days
  • The course material
  • One try on the official exam
  • A one-year subscription on MyITIL
  • Applicable taxes (V.A.T.)

Are there any prerequisites to attend the course?

Yes, at least one of the following criteria must be met:

What if the course in cancelled?

Should we cancel the course due to unforeseen circumstances, you are entitled to a full refund of the paid price.

What if I need to cancel my attendance?

Until 15 days before the course start a cancellation is possible via e-mail with no further fees.

After this period, following applies:

  • Change of participant – Free
  • Change to another course – 10% of course fee is charged in addition
  • Cancellation or Absence — No refund is possible

More details can be found on Section 4 of our General Terms and Conditions.

What is ITIL 4?

ITIL 4 is the latest release of the globally acknowledged IT Infrastructure Library framework. It provides guidance to businesses and individuals on how to use modern IT Service Management practices combined with an Agile mindset to meet ever-changing business needs and deliver value to its users. ITIL is supported by a comprehensive certification scheme, which spans knowledge from the principles to how the entire framework fits together.

How long is the certificate valid?

The ITIL 4 Managing Professional and Managing Professional Transition certificates do not expire at all.

However, it is important to note that the ITIL 4 Managing Professional Transition will lose its relevance once ITIL v3 has been decommissioned completely.

How do I get my digital badge?

After successfully passing the exam, you will receive an e-mail from AXELOS with the next steps, which include:

  • Creating an account on the AXELOS platform
  • Signing up for a one-year subscription for MyITIL (included in the course price)
  • Creating an account on the Acclaim platform
  • And last but not least, Accepting your badge

A more detailed explanation can be found in our dedicated article.

When shall I arrive at the venue?

Best would be 15 minutes before the course start, but you can arrive a bit earlier to do some networking.

Who should I call in case I have issues?

You can reach us at +41 61 554 03 93

OUR UPCOMING TRAINING COURSES

Currently we do not have any pre-planned, public classes. However, you are most welcome to reach us if you have questions or inquiries.

Alternatively, you can request an in-house training at your location on a date of your convenience below. For our other courses, please check our Training Calendar.

We can also deliver this course in-house, in your offices.

CLICK HERE for our in-house training option!

We also offer our training classes as in-house courses in your offices. If you choose this option, we guarantee you the best possible delivery quality, while also discussing your specific pain-points during the training. Please note that this option is available from an attendee count of at least eight, and individual pricing applies, which can be discussed.

For more details, please get in touch with us!

Course Details

  • Which training are you interested in?
  • ITIL 4 Foundation
  • ITIL 4 Create, Deliver and Support
  • ITIL 4 Direct, Plan and Improve
  • ITIL 4 Managing Professional Transition
  • ITIL v3 Foundation
  • Leading SAFe
  • SAFe for Teams
  • SAFe Product Owner / Product Manager
  • SAFe Scrum Master
  • Scrum Master
  • Scrum Product Owner
  • Scrum Master & Product Owner
Please select a course
Please select a date
Number of Attendees
-
+
The attendee count must be at least 1

Personal Details

Please provide your title
Please enter your first name
Please enter your last name
Please enter your e-mail address
Please make sure that your e-mail address is correct
Please provide a valid phone number

Company Details

Please enter your company\\\'s name
Please enter your office address
Please enter a ZIP code
Please enter a city
  • Country*
  • Åland Islands
  • Afghanistan
  • Albania
  • Algeria
  • American Samoa (US)
  • Andorra
  • Angola
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda (UK)
  • Bhutan
  • Bolivia
  • Bosnia and Herzegovina
  • Botswana
  • Brazil
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burma (Myanmar)
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Central African Republic
  • Chad
  • Chile
  • China
  • Colombia
  • Comoros
  • Congo, Democratic Republic of the
  • Congo, Republic of the
  • Cook Islands (NZ)
  • Costa Rica
  • Croatia
  • Cuba
  • Cyprus
  • Czech Republic
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • East Timor (Timor-Leste)
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Ethiopia
  • Falkland Islands (UK)
  • Faroe Islands (Denmark)
  • Fiji
  • Finland
  • France
  • French Guiana
  • French Polynesia (France)
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar (UK)
  • Greece
  • Greenland (Denmark)
  • Grenada
  • Guam (US)
  • Guatemala
  • Guernsey (UK)
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Honduras
  • Hong Kong (China)
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Isle of Man (UK)
  • Israel
  • Italy
  • Ivory Coast
  • Jamaica
  • Japan
  • Jersey (UK)
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Korea, North
  • Korea, South
  • Kosovo
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macau (China)
  • Macedonia
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Mauritania
  • Mauritius
  • Mayotte (France)
  • Mexico
  • Micronesia, Federated States of
  • Moldova
  • Monaco
  • Mongolia
  • Montenegro
  • Morocco
  • Mozambique
  • Namibia
  • Nauru
  • Nepal
  • Netherlands
  • New Caledonia (France)
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Niue (NZ)
  • Norfolk Island (Australia)
  • Northern Mariana Islands (US)
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Palestinian territories
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn Islands (UK)
  • Poland
  • Portugal
  • Qatar
  • Réunion (France)
  • Romania
  • Russian Federation
  • Rwanda
  • São Tomé and Príncipe
  • Saint Helena, Ascension and Tristan da Cunha (UK)
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Pierre and Miquelon (France)
  • Saint Vincent and the Grenadines
  • Samoa
  • San Marino
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • South Sudan
  • Spain
  • Sri Lanka
  • Sudan
  • Suriname
  • Svalbard and Jan Mayen (Norway)
  • Swaziland
  • Sweden
  • Switzerland
  • Syria
  • Taiwan
  • Tajikistan
  • Tanzania
  • Thailand
  • Togo
  • Tokelau (NZ)
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • Tuvalu
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Vatican City
  • Venezuela
  • Vietnam
  • Wallis and Futuna (France)
  • Western Sahara
  • Yemen
  • Zambia
  • Zimbabwe
Please select a country
Field is required!

This course is also available as a virtual live instructor led class.

CLICK HERE for our online live training option!

We also offer this course as a live virtual instructor led training. For more details please CLICK HERE. –> COMING SOON!

WHAT OUR CUSTOMERS SAY

4.52 stars out of 5.0 (72 reviews)

Training has completely met my expectations. Contents presentation, communication techniques and outcome have been just perfect.- Corporate IT Team Lead for Application Support
The trainer stood out to be energetic and passionate, making good and tangible examples to elaborate on the rather theoretical material.- Project Manager
Interesting course, very well presented. Concepts were explained using meaningful examples that helped to keep the attention level always high. I would recommend this to others.- Corporate System and Datacenter Responsible

RELATED COURSES