ITIL 4 FOUNDATION

This course is designed to give attendees a comprehensive understanding of the new ITIL® framework focusing on agile practices and their role in modern ITSM.

Course Content

In this course, you will learn about:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL 4 practices describe modern Service Management

More Details

What this training is about?


The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance. Instead this training lays down the basics, allowing the candidate to gain insights into practices and activities enabling agile value co-creation to customers of IT services and products. For more information on the framework, please check the official Axelos ITIL 4 webpage.

 

At the end of the ITIL 4 Foundation training


You will have an understanding of:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value

 

What makes this training so special?


You will be trained by our professional trainers showcasing many years of practical experience in the domain of IT Service Management along with hands-on knowledge in the area of agile project management.

The course has been developed to include practical exercises allowing a better comprehension of the matter in addition to an exciting game with the chance to win a prize!

The training has been tailored for the Swiss market, however it is also available in other locations around Switzerland, like Germany, France, Austria and more.

 

How much does the ITIL 4 Foundation training cost?


This course is available at the price of CHF 1700, but special discounts apply:

  • Early bird registration
  • Returning customer
  • Referral program

 

Where does the training take place?


In general the training is held in Switzerland as a public course in conference rooms in Basel, Bern or Zurich. If your company is looking to get private courses for its employees in Switzerland, please get in contact with us to discuss possible options.

Have a look at our calendar for our public courses.

 

Topics Covered


  • Introduction and ice-breaker (but a fun one)
  • History and basics of the framework
  • Key concepts of IT Service Management
  • The Four Dimensions of IT Service Management
  • The ITIL Service Value System
  • The ITIL Guiding Principles
  • The ITIL Service Value Chain
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

 

Target Audience


Those who require a basic understanding of the ITIL framework and those who want to understand how ITIL can be used to enhance IT service management IT professionals or others working within an organization that has adopted ITIL

 

What attendees get


The training registration includes:

  • Attendee workbook in PDF format
  • Online access to mock exam database
  • Preparation and eligibility for one try at the official ITIL 4 Foundation examination
  • One year membership to the AXELOS Community Platform
  • Digital badge for sharing on social media
  • 14 PMI PDUs

Attendees must attend both days of the course in order to be eligible for the exam and related certification.

Soft Copy

You will receive the manual and other course material in PDF format for personal use.

Exam

The official ITIL 4 Foundation exam with Peoplecert.org is included in the price.

Certificate

The certificate will be available for download in PDF format after passing the exam.

Digital Badge

itil 4 foundation badge cpd transparent logo png

The digital badge will be available through Acclaim for sharing on LinkedIn or other social media pages and download in PNG format after passing the exam.

Online Resources

Attendees, who pass the exam get a one-year subscription to the MyITIL platform provided by AXELOS, allowing them to access videos, templates, white papers and other useful Service Management resources.

Catering

Snacks and drinks during the breaks and lunch will be provided on both days of the training.

30 days Q&A

After completing the course you can reach out to us for 30 days to discuss about any questions you may have regarding the course content and material.

Exam Preparation

We offer a 1,5 hours online session to our course attendees after the course, where we discuss and review key ITIL 4 Foundation topics which will help you to pass the exam.

Multilingual Delivery

This course is offered by default in English, but we can also deliver it in German.

Cool Games

We have implemented fun games into this course to drive the attendee engagement and to practice what is covered.

The base price for this 2-days course is 1700 CHF, which includes:

  • Snacks, beverages and lunch on both days
  • The course material
  • One try on the official exam
  • A one-year subscription on MyITIL
  • Applicable taxes (V.A.T.)

Are there any prerequisites to attend the course?

No, anyone is welcome the courses, especially those who want to learn about modern IT Service Management and require a basic understanding of the ITIL framework and those who want to understand how ITIL can be used to enhance IT Service Management, or IT professionals working within an organization that has adopted ITIL.

What if the course in cancelled?

Should we cancel the course due to unforeseen circumstances, you are entitled to a full refund of the paid price.

What if I need to cancel my attendance?

Until 15 days before the course start a cancellation is possible via e-mail with no further fees.

After this period, following applies:

  • Change of participant – Free
  • Change to another course – 10% of course fee is charged in addition
  • Cancellation or Absence — No refund is possible

More details can be found on Section 4 of our General Terms and Conditions.

What is ITIL 4?

ITIL 4 is the latest release of the globally acknowledged IT Infrastructure Library framework. It provides guidance to businesses and individuals on how to use modern IT Service Management practices combined with an Agile mindset to meet ever-changing business needs and deliver value to its users. ITIL is supported by a comprehensive certification scheme, which spans knowledge from the principles to how the entire framework fits together.

How long is the certificate valid?

The ITIL 4 Foundation certificate does not expire at all.

How do I get my digital badge?

After successfully passing the exam, you will receive an e-mail from AXELOS with the next steps, which include:

  • Creating an account on the AXELOS platform
  • Signing up for a one-year subscription for MyITIL (included in the course price)
  • Creating an account on the Acclaim platform
  • And last but not least, Accepting your badge

A more detailed explanation can be found in our dedicated article.

When shall I arrive at the venue?

Best would be 15 minutes before the course start, but you can arrive a bit earlier to do some networking.

Who should I call in case I have issues?

You can reach us at +41 61 554 03 93

OUR UPCOMING TRAINING COURSES

Live Virtual Classroom

Nov. 7/14/21/28, 2020

900 CHF (including VAT)
Four Saturdays, from 9:00 AM to 12:30 PM (Zürich time zone)

online training virtual classroom woman pencil itil 4 foundation value insights classroom switzerland

Live Virtual Classroom

Feb. 6/13/20/27, 2021

900 CHF (including VAT)
Four Saturdays, from 9:00 AM to 12:30 PM (Zürich time zone)

online training virtual classroom woman pencil itil 4 foundation value insights classroom switzerland

We can also deliver this course in-house, in your offices.

CLICK HERE for our in-house training option!

We also offer our training classes as in-house courses in your offices. If you choose this option, we guarantee you the best possible delivery quality, while also discussing your specific pain-points during the training. Please note that this option is available from an attendee count of at least eight, and individual pricing applies, which can be discussed.

For more details, please get in touch with us!

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This course is also available as a virtual live instructor led class.

CLICK HERE for our online live training option!

We also offer this course as a live virtual instructor led training. For more details please CLICK HERE. –> COMING SOON!

WHAT OUR CUSTOMERS SAY

4.52 stars out of 5.0 (72 reviews)

Training has completely met my expectations. Contents presentation, communication techniques and outcome have been just perfect.- Corporate IT Team Lead for Application Support
The trainer stood out to be energetic and passionate, making good and tangible examples to elaborate on the rather theoretical material.- Project Manager
Interesting course, very well presented. Concepts were explained using meaningful examples that helped to keep the attention level always high. I would recommend this to others.- Corporate System and Datacenter Responsible

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