Learn how the new ITIL® framework supports the usage of Value Streams for the creation of IT-enabled products and services, while also managing support activities.

Course Content

In this course, you will learn about:

  • How organizations and teams can work towards a customer-oriented mindset
  • Applying meaningful workforce planning
  • The culture of Continual Improvement
  • How to design value streams including the relevant practices
  • The specific value stream for user support
  • Managing queues to prioritize workload

More Details

What this training is about?

The ITIL 4 Create, Deliver and Support course intends to enable candidates to demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery and support of services, as described in the framework. The ITIL 4 Create, Deliver and Support qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern, IT-enabled services, teams and workflows. For more information on this module, please check the official Axelos ITIL 4 webpage.


At the end of the ITIL 4 Create, Deliver and Support training

You will have an understanding of:

  • How organizations and teams can work towards a customer-oriented mindset
  • Applying meaningful workforce planning
  • The culture of Continual Improvement
  • How to design value streams including the relevant practices
  • The specific value stream for user support
  • Managing queues to prioritize workload


What makes this training so special?

You will be trained by our professional trainers showcasing many years of practical experience in the domain of IT Service Management along with hands-on knowledge in the area of agile project management.

The course has been developed to include practical exercises allowing a better comprehension of the matter in addition to an exciting game with the chance to win a prize!

The training has been tailored for the Swiss market, however it is also available in other locations around Switzerland, like Germany, France, Austria and more.


How much does the ITIL 4 Create, Deliver and Support training cost?

This course is available at the price of CHF 2900, but special discounts apply:

  • Early bird registration
  • Returning customer
  • Referral program


Where does the training take place?

In general the training is held in Switzerland as a public course in conference rooms in Basel, Bern or Zurich. If your company is looking to get private courses for its employees in Switzerland, please get in contact with us to discuss possible options.

Have a look at our calendar for our public courses.


Topics Covered

  • Concepts and Challenges
  • How to plan and manage resources
  • Information and technology
  • Value Streams in general
  • Model Value Streams for new services
  • Value Stream for user support
  • Manage work and activities


Target Audience

Those who wish to gain a deeper understanding on how to apply modern ways of managing and supporting customer-oriented product and services. Furthermore, IT managers and aspiring IT managers, individuals working in other parts of IT (like development) with a strong interface to IT Service Delivery. Or anyone, wishing to upgrade their existing ITIL qualifications.

Pre-requisite for this course is that attendees must hold the ITIL 4 Foundation certificate.


What attendees get

The training registration includes:

  • Attendee workbook in PDF format
  • Online access to mock exam database
  • Preparation and eligibility for one try at the official ITIL 4 Create, Deliver and Support examination
  • One year membership to the AXELOS Community Platform
  • Digital badge for sharing on social media
  • 14 PMI PDUs

Attendees must attend all three days of the course in order to be eligible for the exam and related certification.

Soft Copy

You will receive the manual and other course material in PDF format for personal use.


The official ITIL 4 Create, Deliver and Support exam with is included in the price.


The certificate will be available for download in PDF format after passing the exam.

Digital Badge

itil 4 cds create deliver support badge cpd transparent logo png

The digital badge will be available through Acclaim for sharing on LinkedIn or other social media pages and download in PNG format after passing the exam.

Online Resources

Attendees, who pass the exam get a one-year subscription to the MyITIL platform provided by AXELOS, allowing them to access videos, templates, white papers and other useful Service Management resources.


Snacks and drinks during the breaks and lunch will be provided on all days of the training.

30 days Q&A

After completing the course you can reach out to us for 30 days to discuss about any questions you may have regarding the course content and material.

Exam Preparation

We offer a 1,5 hours online session to our course attendees after the course, where we discuss and review key ITIL 4 Create, Deliver and Support topics which will help you to pass the exam.

Multilingual Delivery

This course is offered by defaut in English, but we can also deliver it in German.

Cool Games

We have implemented fun games into this course to drive the attendee engagement and to practice what is covered.

The base price for this 3-days course is 2900 CHF, which includes:

  • Snacks, beverages and lunch on all days
  • The course material
  • One try on the official exam
  • A one-year subscription on MyITIL
  • Applicable taxes (V.A.T.)

Are there any prerequisites to attend the course?

Yes, attendees must be able to prove that they have passed the ITIL 4 Foundation exam.

What if the course in cancelled?

Should we cancel the course due to unforeseen circumstances, you are entitled to a full refund of the paid price.

What if I need to cancel my attendance?

Until 15 days before the course start a cancellation is possible via e-mail with no further fees.

After this period, following applies:

  • Change of participant – Free
  • Change to another course – 10% of course fee is charged in addition
  • Cancellation or Absence — No refund is possible

More details can be found on Section 4 of our General Terms and Conditions.

What is ITIL 4?

ITIL 4 is the latest release of the globally acknowledged IT Infrastructure Library framework. It provides guidance to businesses and individuals on how to use modern IT Service Management practices combined with an Agile mindset to meet ever-changing business needs and deliver value to its users. ITIL is supported by a comprehensive certification scheme, which spans knowledge from the principles to how the entire framework fits together.

How long is the certificate valid?

The ITIL 4 Create, Deliver and Support certificate does not expire at all.

How do I get my digital badge?

After successfully passing the exam, you will receive an e-mail from AXELOS with the next steps, which include:

  • Creating an account on the AXELOS platform
  • Signing up for a one-year subscription for MyITIL (included in the course price)
  • Creating an account on the Acclaim platform
  • And last but not least, Accepting your badge

A more detailed explanation can be found in our dedicated article.

When shall I arrive at the venue?

Best would be 15 minutes before the course start, but you can arrive a bit earlier to do some networking.

Who should I call in case I have issues?

You can reach us at +41 61 554 03 93

itil 4 specialist cds create deliver support badge cpd transparent logo png


Currently we do not have any pre-planned, public classes. However, you are most welcome to reach us if you have questions or inquiries.

Alternatively, you can request an in-house training at your location on a date of your convenience below. For our other courses, please check our Training Calendar.

We can also deliver this course in-house, in your offices.

CLICK HERE for our in-house training option!

We also offer our training classes as in-house courses in your offices. If you choose this option, we guarantee you the best possible delivery quality, while also discussing your specific pain-points during the training. Please note that this option is available from an attendee count of at least eight, and individual pricing applies, which can be discussed.

For more details, please get in touch with us!

Course Details

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This course is also available as a virtual live instructor led class.

CLICK HERE for our online live training option!

We also offer this course as a live virtual instructor led training. For more details please CLICK HERE. –> COMING SOON!


4.52 stars out of 5.0 (72 reviews)

Training has completely met my expectations. Contents presentation, communication techniques and outcome have been just perfect.- Corporate IT Team Lead for Application Support
The trainer stood out to be energetic and passionate, making good and tangible examples to elaborate on the rather theoretical material.- Project Manager
Interesting course, very well presented. Concepts were explained using meaningful examples that helped to keep the attention level always high. I would recommend this to others.- Corporate System and Datacenter Responsible