Table of Contents
The ITIL 4 Foundation Exam
Passing the ITIL 4 Foundation exam is the first step in the new ITIL 4 Certification Scheme and might be trivial to some but can be quite challenging for others. Depending on one’s background it can be a bit more difficult than anticipated, but this article (including our quiz) is here to help you prepare.
Here is what you need to know:
- The exam comprise of 40 multiple choice questions
- 26 correct answers are required (65% passing score)
- There is only one correct answer for each question
- You get 60 minutes (and an additional 15 mn for non-native English speakers)
- Question types include standard, list, missing word and negative
For those interested in more details, we suggest going through our ITIL 4 Exam preparation guide.
Test your ITIL 4 knowledge with our Quiz
Are you ready to try your know-how on the topic? Just click “Start Quiz” and jump right into it!
The quiz contains 20 practice questions and has a passing rate of 65% just like the actual ITIL 4 Foundation Exam.
The only difference is probably, that you don’t have a time limit for the quiz. You can try it as many times as you like. The answer order will be randomized for each try.
Try the ITIL 4 Foundation Quiz
Question
Your answer:
Correct answer:
Your Answers
Download our FREE Mock Exam Questions and Answers
If you did not have enough and want to practice a bit more, tell us your e-mail address and we will send you the full list of all 40 ITIL 4 Foundation practice exam questions (updated in 2024). These are officially approved questions and cover all relevant areas of the course material. Those are actually some of the questions which we use during our courses to practice although our courses have a much larger sample.
You have an ITIL voucher/exam:
You do not have an ITIL voucher/exam:
Book your ITIL 4 Foundation exam with us
ITIL 4 FOUNDATION
E-LEARNING BASIC
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130 bite-sized videos explaining the ITIL 4 concepts
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Our well-proven exam simulator
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1 voucher + 1 FREE retry at the official, online-proctored ITIL 4 Foundation exam
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Retain your knowledge with our Memo Trainer and 300+ mock exam questions
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An engaging and fun presentation style, just like a live training
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Live discussions throughout the whole course
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Our ITIL 4 Trivia Game
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ITIL 4 FOUNDATION
E-LEARNING PREMIUM
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A 1.5h live online consultation with our passionate ITIL 4 Trainer, Alex Schmidt
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130 bite-sized videos explaining the ITIL 4 concepts
-
Our well-proven exam simulator
-
1 voucher + 1 FREE retry at the official, online-proctored ITIL 4 Foundation exam
-
Retain your knowledge with our Memo Trainer and 300+ mock exam questions
-
An engaging and fun presentation style, just like a live training
-
Live discussions throughout the whole course
-
Our ITIL 4 Trivia Game
Next steps on your ITIL 4 journey
We really hope that you will pass the ITIL 4 Foundation exam, and we keep our fingers crossed for you!
In case you need some refreshing, or you just want to repeat the most important topics, please have a look at our Exam Preparation Video Series below.
Once you have done the Foundation, you might want to continue your ITIL 4 journey. For a complete overview of all levels and certifications you can achieve, please have a look at the official ITIL 4 certification scheme.
The next logical step in your ITIL 4 journey depends on your current role and goals. We usually suggest to start with Create, Deliver and Support and continue with Direct, Plan and Improve. Please feel free to have a look at our dedicated training offerings for said courses by using the links above. All courses can be delivered in the format of public classes, private classes for companies and virtual online classes, led by our accredited ITIL 4 Trainer, Alexander Schmidt.
FAQ
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ITIL 4 is the latest release of the globally acknowledged IT Infrastructure Library framework. It provides guidance to businesses and individuals on how to use modern IT Service Management practices combined with an Agile mindset to meet ever-changing business needs and deliver value to its users. ITIL is supported by a comprehensive certification scheme, which spans knowledge from the principles to how the entire framework fits together.
There are none.
However, it is strongly recommended to attend an official course or e-learning.
There are numerous resources available on the web as well, helping you with the preparation:
- Chinese
- Dutch
- English
- French
- German
- Hungarian
- Italian
- Japanese
- Polish
- Spanish
- Thai
- Portuguese (Brazil)
Both the actual and the practice test questions have been taken from a big pool of questions. So, yes, it can happen, that you see the exact same or very similar questions during the official ITIL 4 Foundation exam.
As often as you like, there is no limitation.
Please note that the ITIL 4 Foundation quiz contains 20 questions. For the full practice test, please provide your e-mail address and download the PDF file.
To pass the official ITIL 4 Foundation exam, you need to have 26 correct answers out of 40 questions.
Nevertheless, we suggest to aim for a better score on the practice test, somewhere around 80%-90%, as the actual exam questions might be a bit harder.
For more details on the official exam, please check our dedicated exam preparation article.
- Well, you can always get in touch with us 🙂
- You can attend one of our accredited ITIL 4 Foundation courses
- Or have a look at our ITIL 4 Foundation Exam Preparation video series on YouTube
- You could also ask us for some one-on-one exam preparation for an hourly fee
- Or you can retry the practice test as often as you like
For the ITIL 4 Foundation exam, you have 1 hour by default but you get 25% extra time if English is not your native language.
For the practice quiz on our page, there is no time limit, nevertheless, you should finish in max. 37,5 minutes to simulate the available time during the actual exam.
Native English speakers get roughly 90 seconds per question while non-native English speakers get roughly 110 seconds.
There are no prerequisites for taking the ITIL 4 Foundation mock exam, however, it is suggested to attend the official course or prepare in some other way.
For a compilation of the most important exam topics, please have a look at our ITIL 4 Foundation Exam Preparation video series on YouTube.
zachary92gmoss@aol.com
Thanks Alex!
You’re most welcome, Garret!
Cheers,
Alex
Hi,
I can say that I am enjoying your website and the content.
I would like to have access ITIL 4 Practice exams.
Best Wishes,
Marco
Hello Marco,
You can download a set of free ITIL4 questions by leaving your email address at:
https://valueinsights.ch/-itil-4-foundation-exam-quiz/
Cheers,
Best Regards,
Value Insights
Hey Alex
Thank you for this amazing training resource, its very helpful!
Can you please send me some more mock exams – ITIL v4 Foundation
Alex688@me.com
Thank You
Alex
Hi Alex
Thanks a lot for your kind feedback.
I am glad you found our site helpful.
You can download another set of free questions while exiting the following page:
https://valueinsights.ch/itil-4-foundation-e-learning-on-learnify/
Cheers,
Alex
Hi Alexander
I just wanted to give you and others some feedback on my ITIL 4 Foundation exam experience, well not much on the exam, because of the non disclosure agreement, but I wanted to give feedback on my learnings.
I did the course through Foster and Melliar here in South Africa, they also supplied the course material and quick reference cards, a shortened condensed version of the course, but after completing the course in May, I left it for a while and concentrated on my IT work, not really finding the time to study for the exam, then we were given a deadline of 31 October this year, and I started going through that condensed version, but by then I’d forgotten half of the training.
So I started searching the internet, and it wasn’t long before that I came across Value Insights web site, I was continuously looking for practice exam material and also used online material from other websites, but I must say, This website logged my ip from my work and home pcs most of the time, I went through each and every video, naughty naughty, I was making notes from the video’s for myself, but they were presented so well, then I could also download the 40 question ITIL 4 exam quiz, also very well, and professionally presented, and that for free, I’d have expected to pay for this material, thank you so much Value Insights, and your team, for all the support, I mostly used the questions from your site and Knowlegehut, to study for my exam, both sites questions aligned closely with the way in which the actual exam questions are posed, though, personally, I think Knowledgehuts questions aligned closer, but Value Insights material was the most Valuable to me, it offered the most value for free material. Thank you and a Big shout out to your support team, I wrote last night and passed with 80 %…..
Hi Stephen
Thank you very much for these insights and your kind feedback.
I am really glad that our tools and resources helped you pass the exam.
We wish you all the best and are happy to help with any ITIL related questions.
Cheers,
Alex
doriden25@icloud.com
Can I have a link to your free mock exam?
Hi Alex,
I entered my email address twice already but still did not receive the mock exams.
Mil
mpadobas@live.cocm
HI, Alexander Schmidt
COULD YOU FORWORD THE EXAM DUMP FOR ITIL4 FOUNDATION. THANKS
Hi Glen
You should have received one of the mock exam files by now (please also check your spam folder).
Another mock exam file is available here https://valueinsights.ch/itil-4-foundation-e-learning-on-learnify/
A pop-up appears when you exit the page. Please provide feedback in the form, and you will receive a mail with the link to the file.
Thanks and Regards,
Alex
Hi, those mentioned previously packages don’t work for me:
‘– 160 Questions: https://valueinsights.ch/shop/itil4foundation-mock-exam-pack-160-practice-questions/
– 280 Questions: https://valueinsights.ch/shop/itil4foundation-mock-exam-pack-280-practice-questions/‘
Hi Klaudia
You are right, those packages are not available any more.
We have upgraded our partner status with PeopleCert, so we are allowed to sell our own eLearning.
But this also meant that we are not allowed to sell individual mock exam packages.
Nevertheless, my main goal is to help everyone pass the ITIL 4 Foundation exam, so I will send you the package via mail.
All the best,
Alex
Please share latest ITIL V4 exam practice set.
Hi Kuldeep
As far as I can see, you already got the latest file.
Please let me know in case you have any questions.
All the best,
Alex
Hi Alex,
Could you please send me free Exam dump for ITIL 4 as soon as possible
Thanks in advance.
Hi Sahithi
Sure thing, you should have received them by now.
All the best,
Alex
Hi Alex ,
Could you please sent me free latest mock test exams for ITIL V4
Hi Jibi
As far as I have seen, you already downloaded the mock questions on February 14, but I have sent them again.
All the best,
Alex
Hi Alex
Can I please have the latest pass exams for ITIL Foundation V4? can you also please send me the practice exams.
Thank you very much.
Sincerely ,
Ander
Hi Ander
As far as I can see, you should already have our free mock exam files.
Please let me know if you need anything else.
Cheers,
Alex
Hi team,
Can I please have the latest pass exams for ITIL Foundation V4? can you also please send me the practice exams.
Thank you very much.
Sincerely ,
Hi Quaisar
Absolutely! We have sent the mail.
All the best,
Alex
Hi team,
Can I please have the latest pass exams for ITIL Foundation V4? Email address is efulualene@live.com.
Thank you very much.
Sincerely yours,
Hi Efulu
Sure, you should have the mail with the link by now.
All the best,
Alex
Hi can you please email me the practice exam? Thank you so much
redahj2007@yahoo.fr
Hi Reda
Sure, you should have the mail with the link now.
Cheers,
Alex
Hi Alex,
Can I please have free mock test pdfs for ITIL 4 foundation and tips to pass ITIL 4 foundation.
regards,
Prakash
Hi Prakash
Sure, we have sent the file to you.
Regarding the tips, I usually tell people this:
– The questions always expect answers that represent the “ITIL” way of things and not how one might answer based on real-life experiences. The ITIL exam is all about the ideal world.
– Always watch out for absolute answers, which contain stuff like “must” or “always” or “never”. Those are usually not the right ones.
– Look out for “NOTs” in questions, like “What is NOT the best definition of …” Those alter the answer.
– Do a quick run of the 40 questions you get and answer the ones that are easy. Then do a second run where you answer the harder ones, which need more thinking.
– Make sure that always only one answer is selected for each question.
– If time runs out and you still have unanswered questions, just select any of the answers. You have a 25% to get it right, which is more than when you don’t answer it.
Hope this helps.
Cheers,
Alex
Hi Alex,
Can I please have free mock test pdfs for ITIL 4 foundation.
Thanks
Hi Upinder
Sure, you can have them
I have sent the download link to your address.
Cheers,
Alex
Hi,
Please may I have the free mock exam questions. Thank you!
Hi Tang
Sure, we have sent you the link.
You might need to check the spam folder as well.
Best regards,
Alex
Dear Alexandar,
I watch your videos on youtube, thank you so much it was really helpfull. Could you please send me ITIL V4 foundation dumps.
asenahindistan@gmail.com
Hi Asena
Thank youn for your kind feedback. I am gled you found them helpful.
I have also sent you the mail with the free mock exam questions.
Please also check your spam folder if you don’t see it in your inbox.
All the best,
Alex
Hello Alex,
Can I have a mail with links to your free mock exam and YouTube video series?
knavneet075@gmail.com
Thank you very much!
Hi Naveet
For the Mmock exam questions, you should have received a separate mail by now.
The YouTube videos are available here: https://www.youtube.com/playlist?list=PLVzkjYR3xN1V9nlcECuygEZVlS4rj5qaf
All the best,
Alex
Hi can you please email me the practice exam? Thank you so much
kayla_borchers@yahoo.com
Hi Kayla
Sure thing. You should have the questions by now.
Cheers,
Alex
HI Alex,
Can you please send me ITIL v4 questions email: hider2009@hotmail.com
Regards,
HMF
Hello Haider
Sure thing. You should have it my now.
All the best,
Alex
Hi, Can I get free ITIL mock test? My ID is pallavi.shetty.1103@gmail.com
Best,
Pallavi
Hi Pallavi
Sure, thing. You should have them by now.
All the best,
Alex
HI Alex,
May I get free mock exam for ITILV4 please?
minmaung05@gmail.com
Hi Min
Absolutely!
We have sent it to you. Please check your mailbox.
Cheers,
Alex
HI Alex,
Can you please send ITIL v4 questions answers here nkajal@gmail.com
Hi Nav
You should have the link to the question in your inbox by now.
You might also wanna check the spam folder.
Cheers,
Alex
Sent email, havent see the back yet, i had sent from musamastan@yahoo.com
Regards,
Musa
Hi Musa
I can see your registration in our system. You should have the mail.
Could you please check your spam folder? Might be it landed there.
If not, please let me know and I send it to you separately.
Cheers,
Alex
can you please send me the ITIL 4 Q & A pdf file
Hi John
We have sent you the file to sensojohn@gmail.com.
All the best,
Alex
Hi, I have exam soon can you please send me some practice questions
Thank you
Hi Joel
I have sent you the file. You should have it by now.
All the best,
Alex
Hi, I have exam next week can you please send me the practice papers
Thank you
dahua_it@yahoo.com
Hi Dave
Sure, thing. You should have it in your mailbox.
If not, please check your spam folder as well.
Cheers,
Alex
Hi
Would like the practice exam. Entered my email but did not received anything.
Do check into it.
Thanks.
Hello Amy,
Sure thing. We just sent the email to you, have a look at your mail box and possibly spam folder.
Best Regards,
Romaric and Alex
Hi, I have exam next week can you please send me the practice papers
Thank you
Praveenreddy920@gmail.com
Hi Prav
Sure thing. We have sent it to your email address.
Rgards,
Alex
Hi Alex,
Could you please send me free Exam dump for ITIL 4.
Thanks in advance.
Ruki
Hi Ruki
You should have it now.
Best Regards,
Alex
Hi Alex,
Could you please send me free Exam dump for ITIL 4.
Thanks in advance.
Avadh
Hi Avadh
Absolutely. You should have the mail now.
All the best,
Alex
Hello Alex ,
Could you please sent free exams dumps for ITIL V4?
Thanks in advance!
Hi Ben
Absolutely! You should have them by now.
Cheers,
Alex
Thank You, much appreciated
No problem at all, you are most welcome.
Hello Alex ,
Could you please sent free exams dumps for ITIL V4?
Thanks in advance!
Mail: supermen1892@gmail.com
Hi John
Sure, you should have it now.
Best regards,
Alex
Hello Alex ,
Could you please sent free exams dumps for ITIL V4?
Thanks in advance!
Mail: floydsuares@gmail.com
Hi Floyd
Absolutely! You should have it by now.
Cheers,
Alex
Hello Alexander,
Could I please receive your exam questions and link to your YouTube videos?
Many thanks,
Rebecca
Hi Rebecca
Sure thing. You should have the email by now with the download link of the mock exams.
And the video series can be found here: https://www.youtube.com/playlist?list=PLVzkjYR3xN1V9nlcECuygEZVlS4rj5qaf
All the best,
Alex
Buenas, acabo de realizar el examen online.
Pero me gustaria recibir el enlace con examenes gratuitos como piden otros compañeros.
Este es mi correo : Alberto.gallego@astron.es
Un saludo y gracias
Hi Alberto
Please check your mailbox. You should have the mail with the link now.
All the best,
Alex
patrick
patrickobatanado@gmail.com
please send me the exame question
Hi Patrick
You should have the mail with the link to the mock exam in your mailbox.
If you cannot see it, please also have a look in the Spam folder.
Best Regards,
Alex
Hi, Can I get a free exam questions?? freyjanord@yahoo.com
Hi Freyja
Sure, thing. You should have received the mail by now.
All the best,
Alex
Hi, Is it guaranteed to pass the ITIL exam of Peoplecert with the 160 mock questions?
Hi Kumar
It is not guaranteed as these questions are only meant as an extension to check your knowledge gained through other resources.
You might want to have a look at our exam preparation videos on YouTube for example. The link can be found in this article.
Best Regards,
Alex
Hi Alex ,
Could you please sent free exams dumps for ITIL V4?
Thanks in advance!
Hi Nacho
Sure thing. You should have received the mail by now.
Best Rregards,
Alex
Hi,
Can you please send me the dumps of ITIL v4?
Thank you in advance
injetidurgadeepthi@gmail.com
Hi Durga
Sure thing. You should have it by now.
ALl the best,
Alex
Hi Alex ,
Could you please sent free exams dumps for ITIL V4
Hi John
Sure, you should have received the mail now.
Cheers,
Alex
Hello,
Thanks a lot.
Can I get free exam dump please? Can you please send me all available dumps?
Vivek.goydani@gmail.com
Hi Vivek
Sure thing. You should have received the email by now.
All the best,
Alex
Hi Alex,
I’d like to have access to the free mock exam package.
StephenBlake.NYC@gmail.com
Thanks and regards,
Stephen
Hi Stephen
On the 2nd page of this article, there is a field where you can provide your email address to request the file.
Did you try that or is it not working?
I have sent you the mail with the free mock exams now.
Best Regards,
Alex
I would like to have access to your mock exam cburton01@bellsouth.net
Hi Charlie
We have signed you up for the free mock exam package. You should have received a mail for it by now. If not, please check your spam folder.
If you want, you can also download one of our paid packages:
Or you can download one of our paid mock exam collections:
– 160 Questions: https://valueinsights.ch/shop/itil4foundation-mock-exam-pack-160-practice-questions/
– 280 Questions: https://valueinsights.ch/shop/itil4foundation-mock-exam-pack-280-practice-questions/
Please note that the 280 packages includes the questions from the 160 package.
Best Regards,
Alex
Hello Alex,
Can I have a mail with links to your free mock exam and YouTube video series.
sashick@gmail.com
Thank you very much!
Dear Aleksandar
I have sent you the email.
All the best,
Alex
ITIL V4 Foundation Exam i would like to receive a link to proactively take test
moceri97@aol.com
Dear Mike
You can download the free mock exam after providing your email address on this page.
Or you can download one of our paid mock exam collections:
– 160 Questions: https://valueinsights.ch/shop/itil4foundation-mock-exam-pack-160-practice-questions/
– 280 Questions: https://valueinsights.ch/shop/itil4foundation-mock-exam-pack-280-practice-questions/
Please note that the 280 packages includes the questions from the 160 package.
Best Regards,
Alex
Good day! Where can find the answers to all the questions?
Dear Slaveya
Thank you for your comment. Which answers are you looking for?
The ones for the Quiz are displayed directly after you select an answer.
The ones in the free mock exam file can be found in the PDF file after the questions.
The ones in the paid mock exam files can be found after the questions and in the Excel file, which is attached to the PDF.
I hope this helps, otherwise please let me know.
All the best,
Alex
HI Alex,
I would like to receive a mail with the download link and the links to a video series on YouTube talking about the most important ITIL 4 Foundation topics.
thank you
Hi Kiah
I have sent you a mail with the details to your mail address.
Let me know if you have any other question. You can also reach me on chat in the left lower corner of the screen 🙂
Best Reards,
Alex
are the itil 4 practice exams free?
Hi Vincent
Yes, they are completely free. You just sign up with your e-mail address and shortly after you will receive a mail with the download link.
You will also find links to a video series on YouTube talking about the most important ITIL 4 Foundation topics.
We would surely appreciate if you would follow our channel and maybe share the word with your network 🙂
Best Regards,
Alex