ITIL®4 is the latest release of the globally acknowledged IT Infrastructure Library framework. It provides guidance to businesses and individuals on how to use modern IT Service Management practices combined with an Agile mindset to meet ever-changing business needs and deliver value to its users. ITIL is supported by a comprehensive certification scheme, which spans knowledge from the principles to how the entire framework fits together.

There are none.
However, it is strongly recommended to attend an official course or e-learning.

There are numerous resources available on the web as well, helping you with the preparation:

• Mock Exam Videos
• Exam Preparation Videos

• Chinese
• Dutch
• English
• French
• German
• Hungarian
• Italian
• Japanese
• Polish
• Spanish
• Thai
• Portuguese (Brazil)

Both the actual and the practice test questions have been taken from a big pool of questions. So, yes, it can happen, that you see the exact same or very similar questions during the official ITIL®4 Foundation exam.

As often as you like, there is no limitation.
Please note that the ITIL®4 Foundation quiz contains 20 questions. For the full practice test, please provide your e-mail address and download the PDF file.

To pass the official ITIL®4 Foundation exam, you need to have 26 correct answers out of 40 questions.
Nevertheless, we suggest to aim for a better score on the practice test, somewhere around 80%-90%, as the actual exam questions might be a bit harder.

For more details on the official exam, please check our dedicated exam preparation article.

• Well, you can always get in touch with us 🙂
• You can attend one of our accredited ITIL®4 Foundation courses
• Or have a look at our ITIL®4 Foundation Exam Preparation video series on YouTube
• You could also ask us for some one-on-one exam preparation for an hourly fee
• Or you can retry the practice test as often as you like

For the ITIL®4 Foundation exam, you have 1 hour by default but you get 25% extra time if English is not your native language.

For the practice quiz on our page, there is no time limit, nevertheless, you should finish in max. 37,5 minutes to simulate the available time during the actual exam.

Native English speakers get roughly 90 seconds per question while non-native English speakers get roughly 110 seconds.

There are no prerequisites for taking the ITIL®4 Foundation mock exam, however, it is suggested to attend the official course or prepare in some other way.

For a compilation of the most important exam topics, please have a look at our ITIL®4 Foundation Exam Preparation video series on YouTube.