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official itil 4 foundation candidate syllabus axelos peoplecert value insights training

The official ITIL 4 Foundation Candidate Syllabus explanied

The official ITIL 4 Foundation Candidate Syllabus describes the most important topics for the ITIL4 Foundation exam and explains how many questions to expect per topic. Table of Contents Exam... read more →
  • 26.11.2022
  • Alexander Schmidt
  • No Comments
  • IT Service Management
ITIL 4 Foundation exam cost

How much does an ITIL® 4 Foundation certification cost?

In this article, we explore how much acquiring an ITIL 4 certification can cost you with solutions ranging from as cheap as possible to the most expensive ones. Table of... read more →
  • 18.02.2022
  • Romaric Chardonneau
  • No Comments
  • IT Service Management
tips and tricks for passing the officiial accredited itil 4 foundation exam peoplecert axelos training

7 Top Tips To Pass Your ITIL® 4 Foundation Exam

So, you are preparing for the ITIL 4 Foundation exam and you have had your fill of studying, but you still feel a bit unsure?No worries, this article is here... read more →
  • 31.01.2022
  • Alexander Schmidt
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  • IT Service Management
itil 4 big picture seven 7 guiding principles overview foundation focus on value start where you are progress iteratively with feedback collaborate and promote visibility think and work holistically keep it simple and practical optimize and automate service management itsm badge png logo axelos peoplecert value insights

The Seven Guiding Principles of ITIL 4

Table of Contents Why should you care about the ITIL 4 Guiding Principles? What are the Seven Guiding Principles of ITIL 4? Focus on Value Start Where You... read more →
  • 01.03.2021
  • Alexander Schmidt
  • No Comments
  • Agile, IT Service Management
itil v3 retired retirement decommission discontinue value insights service management itil 4 foundation training

ITIL® v3 goes into retirement by January 1, 2022

Table of Contents When does ITIL® v3 go into retirement? What does this mean for you? I don’t have any ITIL® certification yet I have the ITIL® v3... read more →
  • 07.01.2021
  • Alexander Schmidt
  • No Comments
  • IT Service Management

ITIL 4 marries SAFe, but can it last?

Table of Contents The Common Misconception Example Situation Common Conflicts Requests for Changes vs. User Stories Handling Support The Service Desk The Terminology Service Level Agreements Common Pitfalls... read more →
  • 30.12.2020
  • Alexander Schmidt
  • No Comments
  • Agile, IT Service Management
knowledge management practice itil 4 base service training value insights switzerland

Knowledge Management done right, or how to build a working Knowledge Base

Table of Contents The Problem with Knowledge Management What is Knowledge Management according to ITIL 4? The Knowledge Base as a solid foundation Why do you need a... read more →
  • 17.11.2020
  • Alexander Schmidt
  • No Comments
  • IT Service Management
itil 4 service value chain big picture foundation exam svc service management itsm value insights training

The ITIL 4 Service Value Chain

Table of Contents What is the ITIL 4 Service Value Chain? The Service Value Chain Activities a.k.a. PIEDOD Value Streams and the journey through the Service Value Chain... read more →
  • 14.10.2020
  • Alexander Schmidt
  • No Comments
  • IT Service Management
itil 4 service value system big picture foundation exam svs service management itsm value insights training

The ITIL 4 Service Value System

Table of Contents What is the ITIL 4 Service Value System (SVS)? A brief ITIL history lesson for a better understanding Understanding the Service Value System Building blocks... read more →
  • 06.10.2020
  • Alexander Schmidt
  • No Comments
  • IT Service Management
itil 4 foundation mpt cds dpi hvit abbreviations acronym switzerland value insights

Top 7 ITIL 4 Glossary Acronyms and Abbreviations you need to know (plus 43 more)

"What is the SVS?", "What does SLA... read more →
  • 01.09.2020
  • Alexander Schmidt
  • No Comments
  • IT Service Management
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