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Value Insights Value Insights
  • Home
  • Trainings
    • Our Courses
      • ITIL
        • ITIL 4 Foundation
        • ITIL 4 Managing Professional Transition
        • ITIL 4 Create, Deliver and Support
        • ITIL 4 Direct, Plan and Improve
        • ITIL v3 Foundation 2011
      • SAFe
        • Leading SAFe
        • SAFe for Teams
        • SAFe Scrum Master
        • SAFe Product Owner / Product Manager
      • Scrum
        • Scrum Master (SM)
        • Scrum Product Owner (SPO)
        • Scrum Master & Product Owner (SMPO)
    • Course Calendar
    • Pricing
    • For Companies
    • Register Now!
      • ITIL 4 Foundation Online Feb. 6/13/20/27, 2021
      • ITIL 4 Foundation Basel Apr. 7/8, 2021
      • ITIL 4 Foundation Basel Apr. 21/22, 2021
      • Leading SAFe Basel Mar. 10/11, 2021
      • Leading SAFe Basel Mar. 24/25, 2021
      • Leading SAFe Basel May 18/19, 2021
      • Scrum Master Online Jan. 9/16/23/30, 2021
      • Scrum Master Online Mar. 6/13/20/27, 2021
      • Scrum Master Online Jun. 5/12/19/26, 2021
  • Services
  • About Us
  • Blog
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  • Contact
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ITIL v3 goes into retirement by January 1, 2022

Table of Contents When does ITIL v3 go into retirement? What does this mean for you? I don’t have any ITIL certification yet I have the ITIL v3... read more →
  • 07.01.2021
  • Alexander Schmidt
  • No Comments
  • IT Service Management

ITIL 4 marries SAFe, but can it last?

Table of Contents The Common Misconception Example Situation Common Conflicts Requests for Changes vs. User Stories Handling Support The Service Desk The Terminology Service Level Agreements Common Pitfalls... read more →
  • 30.12.2020
  • Alexander Schmidt
  • No Comments
  • Agile, IT Service Management
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Knowledge Management done right, or how to build a working Knowledge Base

Table of Contents The Problem with Knowledge Management What is Knowledge Management according to ITIL 4? The Knowledge Base as a solid foundation Why do you need a... read more →
  • 17.11.2020
  • Alexander Schmidt
  • No Comments
  • IT Service Management
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The ITIL 4 Service Value Chain

Table of Contents What is the ITIL 4 Service Value Chain? The Service Value Chain Activities a.k.a. PIEDOD Value Streams and the journey through the Service Value Chain... read more →
  • 14.10.2020
  • Alexander Schmidt
  • No Comments
  • IT Service Management
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The ITIL 4 Service Value System

Table of Contents What is the ITIL 4 Service Value System (SVS)? A brief ITIL history lesson for a better understanding Understanding the Service Value System Building blocks... read more →
  • 06.10.2020
  • Alexander Schmidt
  • No Comments
  • IT Service Management
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Top 7 ITIL 4 Glossary Acronyms and Abbreviations you need to know (plus 43 more)

"What is the SVS?", "What does SLA... read more →
  • 01.09.2020
  • Alexander Schmidt
  • No Comments
  • IT Service Management
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Great certificates to increase your knowledge and… market value

We are all looking to increase our knowledge while gaining a few more bucks in the process, isn't it? :-) Here are some certificates which we would recommend not only... read more →
  • 27.07.2020
  • Romaric Chardonneau
  • No Comments
  • Agile, IT Service Management
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The ITIL 4 Practices Overview

The ITIL 4 Practices Overview[ps2id id='itil4practicesoverview'... read more →
  • 20.07.2020
  • Alexander Schmidt
  • No Comments
  • Agile, IT Service Management
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ITIL 4 Foundation Exam Preparation Done Right – The Complete Guide

Table of Contents Passing the official ITIL 4 Foundation exam The ITIL 4 Big Picture Check your knowledge with our ITIL 4 Foundation online quiz Download our free... read more →
  • 15.07.2020
  • Alexander Schmidt
  • 2 Comments
  • Agile, IT Service Management
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Difference between Value Streams and Processes

Table of Contents What are Value Streams? The three steps to successful Value Stream Mapping Why should YOU run Value Stream Mapping as well? The Types of Waste... read more →
  • 04.06.2020
  • Alexander Schmidt
  • No Comments
  • Agile, IT Service Management
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