The official ITIL 4 Foundation Candidate Syllabus describes the most important topics for the ITIL4 Foundation exam and explains how many questions to expect per topic. Table of Contents Exam... read more →
So, you are preparing for the ITIL 4 Foundation exam and you have had your fill of studying, but you still feel a bit unsure?No worries, this article is here... read more →
Table of Contents Why should you care about the ITIL 4 Guiding Principles? What are the Seven Guiding Principles of ITIL 4? Focus on Value Start Where You... read more →
Table of Contents When does ITIL® v3 go into retirement? What does this mean for you? I don’t have any ITIL® certification yet I have the ITIL® v3... read more →
Table of Contents The Common Misconception Example Situation Common Conflicts Requests for Changes vs. User Stories Handling Support The Service Desk The Terminology Service Level Agreements Common Pitfalls... read more →
Table of Contents The Problem with Knowledge Management What is Knowledge Management according to ITIL 4? The Knowledge Base as a solid foundation Why do you need a... read more →
Table of Contents What is the ITIL 4 Service Value Chain? The Service Value Chain Activities a.k.a. PIEDOD Value Streams and the journey through the Service Value Chain... read more →
Table of Contents What is Scrum? Why should you attend a Scrum training? What do I get out of the training? Check out our Scrum training offering Why... read more →
Table of Contents What is the ITIL 4 Service Value System (SVS)? A brief ITIL history lesson for a better understanding Understanding the Service Value System Building blocks... read more →
"What is the SVS?", "What does SLA... read more →
