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About Alexander Schmidt

Hi Reader, my name is Alex and I am an officially accredited ITIL 4 Trainer for all available modules. I am very enthusiastic about this release and the changes it brings to the world of modern Service Management. I am a passionate trainer, landscape photographer, drone pilot and nature lover.
tips and tricks for passing the officiial accredited itil 4 foundation exam peoplecert axelos training

7 Top Tips To Pass Your ITIL® 4 Foundation Exam

So, you are preparing for the ITIL 4 Foundation exam and you have had your fill of studying, but you still feel a bit unsure?No worries, this article is here... read more →
  • 31.01.2022
  • Alexander Schmidt
  • No Comments
  • IT Service Management
itil 4 big picture seven 7 guiding principles overview foundation focus on value start where you are progress iteratively with feedback collaborate and promote visibility think and work holistically keep it simple and practical optimize and automate service management itsm badge png logo axelos peoplecert value insights

The Seven Guiding Principles of ITIL 4

Table of Contents Why should you care about the ITIL 4 Guiding Principles? What are the Seven Guiding Principles of ITIL 4? Focus on Value Start Where You... read more →
  • 01.03.2021
  • Alexander Schmidt
  • No Comments
  • Agile, IT Service Management
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ITIL® v3 goes into retirement by January 1, 2022

Table of Contents When does ITIL® v3 go into retirement? What does this mean for you? I don’t have any ITIL® certification yet I have the ITIL® v3... read more →
  • 07.01.2021
  • Alexander Schmidt
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  • IT Service Management

ITIL 4 marries SAFe, but can it last?

Table of Contents The Common Misconception Example Situation Common Conflicts Requests for Changes vs. User Stories Handling Support The Service Desk The Terminology Service Level Agreements Common Pitfalls... read more →
  • 30.12.2020
  • Alexander Schmidt
  • No Comments
  • Agile, IT Service Management
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Knowledge Management done right, or how to build a working Knowledge Base

Table of Contents The Problem with Knowledge Management What is Knowledge Management according to ITIL 4? The Knowledge Base as a solid foundation Why do you need a... read more →
  • 17.11.2020
  • Alexander Schmidt
  • No Comments
  • IT Service Management
itil 4 service value chain big picture foundation exam svc service management itsm value insights training

The ITIL 4 Service Value Chain

Table of Contents What is the ITIL 4 Service Value Chain? The Service Value Chain Activities a.k.a. PIEDOD Value Streams and the journey through the Service Value Chain... read more →
  • 14.10.2020
  • Alexander Schmidt
  • No Comments
  • IT Service Management
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Looking for a Scrum Master training in Switzerland?

Table of Contents What is Scrum? Why should you attend a Scrum training? What do I get out of the training? Check out our Scrum training offering Why... read more →
  • 14.10.2020
  • Alexander Schmidt
  • No Comments
  • Agile
itil 4 service value system big picture foundation exam svs service management itsm value insights training

The ITIL 4 Service Value System

Table of Contents What is the ITIL 4 Service Value System (SVS)? A brief ITIL history lesson for a better understanding Understanding the Service Value System Building blocks... read more →
  • 06.10.2020
  • Alexander Schmidt
  • No Comments
  • IT Service Management
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Top 7 ITIL 4 Glossary Acronyms and Abbreviations you need to know (plus 43 more)

"What is the SVS?", "What does SLA... read more →
  • 01.09.2020
  • Alexander Schmidt
  • No Comments
  • IT Service Management
itil 4 practices overview big picture all practice axelos service management itsm value insights service value chain system

The ITIL 4 Practices Overview

The ITIL 4 Practices Overview[ps2id id='itil4practicesoverview'... read more →
  • 20.07.2020
  • Alexander Schmidt
  • No Comments
  • Agile, IT Service Management
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